In October 12th, the 31 Machine Service Thanksgiving and autumn ordering meeting was held in Jiangsu, Kunshan, with the theme of "31 best wind and rain, ten best". 31 heavy machine chairman Yu Hongfu, general manager Fu Weizhong attended the ordering meeting and delivered a speech. Customers and agents from all over the country participated in the order meeting. At the meeting, the 31 heavy machine released a "5231, life without worry" service 2 value commitment, aimed at new and old customers to bring better service experience, maximize customer value.
In 2006, the 31 machines settled in Kunshan, ten years, 31 machines and customers support each other, accompanied by wind and rain together, common development. Outstanding sales performance of 100 thousand units, rely on 31 excellent quality and considerate service.
Yu Hongfu said that the score of 31 heavy machine in the past ten years, in addition to research technology, but also from the 31 with a sincere attitude of service to customers, and make the service incapable of further increase the point.
Ten years of glory, and now will open a new chapter. In today's autumn Thanksgiving ordering meeting, general manager Fu Weizhong issued a 31 machine service 2 value commitment - "5231, life without worries", once again for the customer upgrade service. More than 6000 clients from 26 branches witnessed the release of the historical moment simultaneously.
"5231" simply means: "5" -- half off key elements: the highest regeneration replacement save 50%; "2" - two supplement: 24 hours of troubleshooting, 12 hours payment stage; "3" - three Paul: 3 years warranty, 19 tons and above in large digging machine warranty to /7000 hours 3 years; "1" -- a send: 10 thousand hours to send a service fee, 20 thousand hours to send 12 free inspection.
Professionals have pointed out that the 31 heavy machine through the transformation and upgrading of services, from extensive to fine transformation, single type to the overall solution transformation, traditional transition to digital services Internet resource consumption services to the value of service transformation, the customer purchase to purchase equipment and equipment operation after the service behavior integration into a customer-oriented value chain, to create new value chain service era, the tree industry benchmark.
Fu Weizhong said, "5231" is the confidence of the 31 service is the product of self-confidence, 31 will not forget the initial heart, consistently serve customers, become customer trust partner. "5231, life without worry" service commitment, so that customers at lower cost, enjoy more high-quality service, in order to always maintain high performance 31 products to create more value for customers.
Every 31 people are fulfilling promises with action
"The paranoid attitude, exhausted all means to make the service incapable of further increase the point." The 31 machines have always pursued the service tenet of chairman Liang Wengen, serving customers with a persistent and pure attitude. Whether it is sunny or in winter night, as long as a telephone customer service engineers and 31 of the equipment maintenance personnel will arrive in time, processing equipment, to the customers.
In the scene of the Thanksgiving ordering meeting, the 31 unit commended the annual service star, the annual equipment maintenance star, the annual construction star each 10, thank them for the customer, for the 31 machine service commitment made every contribution.
With the elder sister and 31 of strength and beauty.
This order also ushered in a special group of guests, miss world. As we all know, Miss World represents the beauty, wisdom, affinity and friendliness of X. This time, the elder sister will dressed in overalls and 31 heavy machine rough powerful excavator "cooperation", showing the combination of beauty and power. Such as collocation, 31 products and 31 service quality, solid, friendly service, let the customer feel
Orders will be on the scene, the purchase of customers also participated in the lottery. The order will end in the singer Rongzhong'Erjia's song beyond dreams, and this song is also a portrait of the spirit of the 31.
Service 2 is the upgrading of the quality of service and commitment to customers by the 31 machines, "5231" adhering to the service tenet of all for customers, minimizing customer costs, creating the maximum value for customers, solving customer worries, improving user experience. At the same time, the industry benchmark will be set up to maintain the sustained and healthy development of the industry.
