Customer service under the sandstorm
Honor is not a boast, but an accumulation of innumerable facts. Doosan won 11 times in a row, "the first brand" user satisfaction with the title, not langdexuming. In a sandstorm weather in Qinghai, the customer's Excavator appeared failure, Doosan staff ignore the bad environment, even the meal can not attend to eat, just to live up to the expectations of customers.
1.jpg
Qinghai, where dust storms occur frequently, often shines on the sun and dances with sand. Flying dust hit the body, face, so that people can not open their eyes, Zhang not open mouth, but also allows young guys instantly disguised as "little old man"". Qinghai is located in the plateau, the air is thin, but also at any time to cope with hypoxia and other physical discomfort preparation. Even so, Doosan maintenance personnel after receiving the repair call, will still be desperate, rushed to the maintenance site.
In April 11th, an ordinary day, the maintenance staff of Doosan Qinghai area received the customer's notice, although lunch was ready near noon, but in order not to affect the customer's working time, the maintenance personnel must complete the task before the driver returns. Do a maintenance vehicle to the construction site for handling tools, products, equipment of pollution protection, this one turn down, because of high altitude hypoxia has started to feel unwell, everywhere is blowing dust, can only use both hands cover your nose and mouth to breathe, to suppress the body all the sweat.
With the joint efforts of agents, service providers, and finally at the time required by the customer to complete. When our maintenance staff realized the sweat and scraping the body of dust mixed in together sticky, arms and legs is locked in the body, arm, also can't move. See replacing parts, excavator again sound strong, when a coherent action of mining, several of our young "old man" regardless of dust, showing a happy smile, all the dirty, tired and uncomfortable were swept away.
At present, the customer contract engineering competition is increasingly fierce, for customers, time is benefit, time is money, time is competitive advantage. Doosan service personnel deeply recognized this point, when customers need us, to solve the problem at the fastest speed is our common goal. Maintenance personnel told us to do maintenance for so many years, the first time I saw such a big storm, I feel the people are buried in the dust, hungry very easily lead to altitude sickness, but we know the importance of time, this is my test is to test the Doosan service.
For the sake of the interests of customers, this is the service spirit of doosan. Ordinary people create great deeds, serve with heart, move with love, will gather and spread in each person of Doosan, until forever.
