Customer story: John Deere's high quality service makes the user very moved
As the international construction machinery brand for many years in China market, John Deal has always regarded the product and service as the lifeline of the company's development, continued to pay attention to product satisfaction and user experience, and provided high quality service support for the users. Just as the saying goes: gold silver cup, as the user's reputation, John Deal Chongqing agent in Chongqing Chongqing billion Engineering Machinery Co. Ltd. quality service is its vivid portrayal.
Yuan Zhongkui is the Chongqing Chongqing billion Engineering Machinery Co. Ltd. service manager, has experienced 22 years of service, engaged in the construction machinery industry for 12 years, in 2013 to join the Chongqing Chongqing billion, nearly three years of work experience so that he was full of praise for John Deal of excellent quality and first-class customer service service, and as a member of the John Deal family. Proud. In his opinion, the customer value especially engine performance excellent Deere products and high value-added configuration, and John Deal's people-oriented "customer care" service concept and mechanism is to let his customer service a tiger with wings added.
The image of Yuan Zhongkui in "four first" and "one purpose" to summarize John Deal to the southwest area of customer service philosophy and commitment to customer first, service and support, is the first full coordination and communication is the first one, excellent technology is the first, and to a: to ensure the normal operation of the equipment. This case is too numerous to mention.
There are in the running process of a Chongqing Wuxi excavator John Deal Zhang boss to buy tube failure of cylinder piston, in order to maximize reduce equipment downtime, Chongqing Chongqing million Engineering Machinery Co. Ltd. to send service personnel on two or three in the morning, drove more than 700 kilometers, from the first engineering machinery parts library in southwest John Deal southwest of Chengdu warehouse pull to the equipment, which greatly shortens the distance and time, in a timely manner to solve customer problems. Yuan Zhongkui believes that the establishment of the warehouse has played a great role, the warehouse parts covering all models currently on the market in China John Deal, John Deal brought enough to support efficient and fast parts support for users, is the practice of John Deal "to provide customers with the most intimate Dinghaishenzhen, most timely and thoughtful service".
Another time, John Deal Yunnan Luoping letter excavator boss appear line sensor fault, radiator fan control failure, resulting in equipment downtime, manager personally driving and sealing boss raid 600 kilometers to the fault site, Yuan Zhongkui and his customer service service team spent a night maintenance equipment, finally make normal operation to allow customers to excavator, relief.
The most let Yuan Zhongkui unforgettable is a concrete company in Chongqing, the company purchased the John Deal WL56 loader due to oil system fault time to operate, in order not to delay the customer service team and customer service operations, Yuan Zhongkui transferred to a same type loader for its use, such as the original equipment repaired, and then sent to the customer the hands of customers deeply moved. Thanks to the approval of Deere products and services, the customer quickly ordered a John Deal loader.
If a car that John Deere construction machinery exhibition in the user side to form is a seed of hope, like Yuan Zhongkui so thoughtful and meticulous customer service service staff is hard gardener. In Yuan Zhongkui's view, after sale service to really make the user satisfied, it must be like the timely rain, no matter how far, regardless of when, will have the first time. Only the response is not immediately effective, every customer service staff should be John Deal's ambassador, as the same with plenty of salutary influence of education, care and patience, the customer to eliminate misunderstanding, for their understanding of the process of customer service service is to process the heart.
The blacksmith needs its own hardware, professional skills will directly affect the quality of customer service service, in order to provide the most satisfactory service and customer service support to customers, Chongqing Chongqing billion construction machinery Co., Ltd. adhere to the "people-oriented, harmonious and efficient" management concept and "win will be the director of" the concept of learning, especially the organization at any time to share team learning, let Yuan Zhongkui benefit. After three years of John Deal after-sales service experience, let him to John Deal's core values: honesty, quality, trustworthiness, innovation, remember, out of shape. With the continuous advance of the western development strategy, the southwest market position in the construction machinery industry is increasing, he said: in response to John Deere have succeeded in carrying out an assignment, meticulous service as warm every customer's heart like the sun.
