How to solve the excavator failure

Mechanical equipment failure is normal, but how to do when there is a fault? This is a lot of users pay more attention to the problem, although the manufacturer gives a guarantee, in a certain warranty interval can be maintained or even replaced, but sometimes, product problems occur in succession, but it is a headache.

In the past two years, Baotou has done a lot of municipal engineering transformation, as a excavator driver, Mr. Zhang has always wanted to have a excavator of his own, more points to live, earn some money. Can not expect to buy a new excavator, but attracted a lot of trouble. Mr. Zhang said, his excavator has been replaced once the machine, according to Mr. Zhang introduced, before he had a excavator, because of years of frequent failures, he decided to change a new one.

In May this year, he was introduced to this brand of excavator. Mr. Zhang said that the purchase of new excavator naked price is 240 thousand yuan, the old excavator equivalent to one hundred and twenty thousand yuan paid Shoufu, remaining in the form of mortgage loans to repay. Although the pressure is a little big, but after all, is for a new car, after work is no longer affected.

Unexpectedly, when the new machine started working, the problem appeared. Found a lot of problems, Mr. Zhang on the new excavator quality has been suspected, he dare not continue to use, immediately contact the local distributors and manufacturers after sale. After field inspection, Mr. Zhang asked for a new machine to be replaced.

In June, he changed his wish to a machine, that is, the idle machine. After using a period of time, it was found that the arm was completely out of control. Aware of the security risks, Mr. Zhang will no longer use the excavators. Mr. Zhang said, because the two excavators are not satisfied with their own, want to return the car dealers do not agree, let the first maintenance.

The most important thing to do business is reputation, the quality of products can not be guaranteed, but also mention what long-term development. Now the market competition is more and more intense, want to stand firm, quality and service are indispensable. We hope that the business can effectively do a good job in product quality testing and after-sales management, to the user a secure purchase.