John Deal: service is our best product     

A large enterprise development, not only to pay attention to product quality, service is one of the most important corporate culture. This is a double-edged sword, good and bad lies in the measurement and use of enterprises.

"Deere has been listening, aimed at providing better service", which is the service tenet of John Deere Company. Constantly improve product performance, customer demand as the enterprise development momentum and goals. John Deere Company conducted market visits to customers and began a visit to Sichuan and Yunnan in the southwest.

At present, the construction machinery market difficult period, John Deere always adhere to listen to the voice of customers, one by one to implement user questions, build customer confidence in the brand for the company and acceptance of products, to achieve seamless communication between customers and.

In November 30th, the Deere Company, including the US engineering and technical director, the Tianjin factory, and the leaders of sales and services, took part in Sichuan as the first stop to understand the user's use of the product in detail.

The visiting user, Li boss, has purchased three Deere products, including two excavators, E240 and E360, and a WL53 loader. Soon after buying the excavator, the owner and the dealer's service personnel came to the site, looked at the condition and debugged, guiding the driver to drive and imparting skills.

At present, the use of the machine is very good, the overall fuel consumption than the beginning of the decline of 5%. Even if the occasional leak of small faults, no matter how far away, the weather is too bad, a telephone, the service staff are in the first time to the scene to solve the problem, never delayed the user's time limit. Li boss is very satisfied with the timely service, but also from John Deal become recognized.

In the next 2 days, Deere and his visit to Yunnan's old customers, and the user face to face, heart to heart exchanges. The tour owner now has Deere's two loaders and an excavator, and is particularly pleased with the machine's performance and condition.

You said the boss, is the first protection construction engineering machinery products, if the equipment downtime, related machinery and workers have nothing to do, and this loss is very great, although several sets of equipment fault happened a few times, were given timely treatment, did not affect the construction of appreciation; dealers can not assume the daily maintenance work, often arrange staff visits to check equipment, make him very assured. John Deere Company leaders visit is very recognized, think John Deere Company has such a pragmatic attitude, believe that the future will be able to produce better quality products.

The user said that although the current domestic infrastructure projects in the trough, but the company as a local industry leading enterprises, the project volume was not reduced, this is because the long-term performance of the project with high quality and won the trust of users; John Deere Company on the quality of the same excellence, believe that John Deere Company will be able to win the trust of users. The future will buy more John Deal excavator.

The voice of customers is the direction of John Deal's efforts, John Deal always heart customer, which is the biggest difference with other brands. Deere also continues to consistently provide high quality services and customer satisfaction as a standard to deliver care to users.

In the next time, caring activities will continue to walk around John Deal users, understand the needs of users, stand in the user's position, between deer construction machinery and users to build a bridge of love!