SAIC Hongyan: high quality service touched customers      

Chongqing SAIC SAIC Iveco Hongyan Automobile Sales Co. Ltd. in the process of operation, has always been adhering to the "do the best service for customers" concept, dedicated to create value value for customers, create special service upgrade, establish new service industry benchmark, again moving customers, establish a model for the industry.

In June 28, 2014, 8 * 4 Hongyan Jie Shi bulk cement truck burst fault in Guizhou Tongren city a user driving, because the user before buying this car, and the mixing station has signed a contract of carriage, and the urgent need for the transportation of cement, such as vehicles can not be timely operation, users will face a huge amount of liquidated damages, then he anxiously at the scene waiting for.

Saic-iveco Hongyan SAIC Chongqing Automobile Sales Co., Ltd. Guizhou branch service station received service for help, send someone immediately drove to the scene of failure. It was in the evening, torrential showers, service personnel regardless of outdoor conditions, the rain arrived at the scene immediately after maintenance.

Despite the long distances and hours of outdoor maintenance, service maintenance workers are very tired, but in order to ensure the safety and quality, they are extremely sleepy, take turns to take a nap in the service car. Because of the outdoor conditions and equipment constraints, the second day dawn, they are still in the investigation, replacement, repair parts, until the evening of the second day 22:50 finally to the car.

At this time the user touched, service personnel hold hands, repeatedly saying "thank you", Chongqing Shanghai Automobile Sales Co., Ltd. Guizhou branch service station the urgent user needs, in the rain night overtime repair, hard-working, not only enable the user to avoid default penalties, also with their hard interpretation the red car "moved from satisfaction to the service concept to the user.

High quality service enables SAIC Hongyan to cultivate customer loyalty, eventually binding customers, leading consumption. Facts have proved that the service is valuable, can bring new profit growth point for the enterprise; service is priceless, because the service is brand, market, is the future of the enterprise!