Shaanxi VIP opened Easy Access customer service customer        

For customers, different customers have different needs. Shaanqi service personnel to segment customer groups as the starting point, create a Shaanxi brand VIP customer service model, launched Easy Access for VIP customers, win the trust of customers in order to guarantee the VIP service.

VIP customer is a large central enterprises, the group of customers, purchase amount of more than 50 customers. This kind of customer can enjoy special services such as quick maintenance of Shanxi heavy steam, humane care, promotion of team management ability and so on.

VIP customers enjoy five exclusive services:

One is pre sales inspection and car delivery training. Before the vehicle is delivered to the user, the service department arranges the designated service station to carry out the inspection of the vehicle before the sale and the training of the vehicle.

Two is the priority service. If the user arrives at the station service, it can enjoy the green channel, prioritize the fault service and save the waiting time for the customer. At the same time, the headquarters 400 system record the VIP customer information, to ensure the guest customers to send information priority, improve the service and timeliness.

Three is the special line service safeguard. According to the vehicle operation route of VIP customers, a full range of service guarantee plan is formulated, and the service stations with the highest star rated and the strongest maintenance capabilities are designated to ensure the daily service of the users' vehicles.

Four is the exclusive customer manager. Provide the exclusive account manager for the key customers, do well in the coordination of daily service events, convey various kinds of customer information, maintain customer relationship, and arrange VIP customer information.

The five is training support. According to the usage of VIP customers, arrange designated professional trainers and service stations to train vehicle drivers, so as to ensure that drivers grasp vehicle operation methods and daily maintenance specifications as soon as possible.

The VIP customer service mode, ask the staff to complete the service work deep, do fine, meticulous, in order to give VIP customers to provide quality and thoughtful, distinguished service, sales service department ad hoc customer service guarantee special service team with the relevant units to conduct special docking, one by one to implement VIP customer service customer service vehicle in the process, and constantly create new value for customers, help the product marketing to form a new competitive advantage.

Through this change, will improve the Shaanxi brand image, the full implementation of differentiated and personalized service, let customers, customers need to enjoy the corresponding services, it is necessary to adapt to market measures shaanqi.