Shantui, always do care for customers

At the beginning of April, Shantui "customer care" large-scale customer visits opened at the headquarters in Jining, this is the 2016 artisan boutique, sincere experience in marketing service theme, with "ingenuity than the heart, the warmth of the people" for the purpose, to provide free onsite equipment maintenance and training services for users to solve the actual problem, guarantee users to enjoy a cooperation, enjoy lifelong service "rights.

In the next few months, Shantui service expert group will be divided into 9 teams, Inner Mongolia, Gansu, Sichuan, into Shaanxi, Guizhou, Guangxi and other more than 20 provinces to carry out the "love" activities, the user service expert group contains Shantui production and R & D and service personnel, accessories and agency personnel, to ensure the full range of practical the problem for users, is expected to visit the value-added services will cover more than 1000 Taishan push equipment.

Shantui service expert group will be adhering to the "Shantui service everywhere" principle of service, to provide "3+2" customized service to visit customers, including on-site equipment repair, maintenance and technical training 3 free technical services, and a host of preferential purchase, preferential value-added services in 2 parts. Service personnel arrived at each site, the first free maintenance, overhaul of the user holds all equipment and Shantui, completely remove the fault, let users remove the menace from the rear;

Second is the maintenance, according to the requirements of different equipment usage status and working conditions, comprehensive, professional maintenance of equipment, eliminate hidden faults; the third is the site for free technical training, knowledge training theory, operation and maintenance of equipment driver and management personnel.

At the same time, the purchase of Shantui road machinery and loaders in June 30, 2016, users can participate in the "golden monkey open, meet with propriety" and "new craftsmen, sincere Hao Li two preferential activities; user equipment during use if you need to replace wearing parts, maintenance or other common parts, also can enjoy discount.

In the service of the visits, in addition to "3+2" user customized services, but also to engage in any official WeChat platform held Shantui "prize taking photos at hand" activities, Shantui service personnel overhaul equipment photos, or construction equipment Shantui wonderful pictures, product model and other prizes to win.

The artisan boutique, sincere experience "customer care activities, is in the" 13th Five-Year "strategic mountain journey, continue to focus on product innovation and service upgrades, adhere to the user as the center, the practice of user value oriented, practical action determination for users to create more value and make the.