WeChat era: Sany to create "micro" after-sales service       

With the continuous development of the Internet industry, more and more enterprises will extend the battlefield to this field, and nearly two years, WeChat is no less than the age of the rise of QQ, we have entered the "WeChat era"". In this context, the wisdom of the people is always unlimited, the use of WeChat for marketing in the construction machinery industry has been common. Now the 31 group has also made the ride, to create "micro" customer service service, customer satisfaction upgrade again.

Customers can enjoy "WeChat platform" by "unlimited force club" platform, and enjoy the service of WeChat spot check booking, personalized inspection, customization, problem feedback, accessories online ordering, satisfaction survey and so on.

Take "spot check appointment" service as an example, the user can be booked by WeChat, and if the user arrives at the repair network in time according to the appointment time, you can also enjoy the priority acceptance testing service. And if the reservation does not arrive on time, the customer service will also call back again. As a result, not only allows users to save time, but also more convenient and save worry.

With WeChat, I can customize the personalized inspection service, shorten the time of reservation service, and also according to the actual situation, customize the content of our service. In this way, whether it is from the manufacturer or from ourselves, it is the three upgrade of time, efficiency and quality." One client highly recognized the 31 WeChat reservation service.

In addition to the spot check booking and spot check service, the equipment purchased by customers can be sent to WeChat platform if there are any historical problems left behind. WeChat's online customer service will answer the user's questions in the shortest possible time.

In order to further enhance the service capacity of WeChat, the 31 from the WeChat platform to set up a special service satisfaction survey column, customers can at any time and anywhere to service suggestions and suggestions, the service quality of service personnel all-weather tracking and supervision.

With the development of mobile Internet era, problems such as inconvenience of consultation and less distribution of network points in traditional after-sales service will be solved. 31 heavy user insight into the concept of consumption habits, as well as their customer service service needs, will present the hottest Internet thinking applied to the customer service service system, with the combination of WeChat's official website, and other Internet channels into multi dimension customer service service system, is the 31 in a mobile Internet era of innovation and change the traditional customer service service.

Modern society is a fast-paced era, only open the inherent mode of thinking, keep up with the pace of the times, in order to sell their products, not only products, but also our own.