ZOOMLION Belt and Road Initiative overseas care activities
With the introduction of the relevant policies of "going out", many domestic enterprises have appeared on the international stage continuously, and they are booming in the international market.
In 2016 to promote the implementation of the national "The Belt and Road" strategy, ZOOMLION, the overseas market will usher in new opportunities. Recently, overseas engineering company crane product line India area actively seize opportunities, combined with Weichai Power, the local distributor of FRIENDS in India, a number of ZOOMLION VIP customers, opened the crane service care activities for a period of two weeks.
When caring for the customers, they actively listen to the customers' feedback to the spare parts supply and service, understand the channel service status, and obtain the customer demand information. Service personnel in the process of on-site visits, but also timely to the customer passed the "good equipment maintenance, reflect the value of equipment" concept, so that India big customers really feel the ZOOMLION India market customer care and care.
ZOOMLION Belt and Road Initiative overseas care activities
ZOOMLION cranes have been in the forefront of Chinese brands in the India market for many years, thanks to the hard work of the overseas sales team of India in the first line.
In 2015, the marketing team of overseas engineering crane product line developed more than 20 VIP customers, and established the corresponding service station and spare parts center, on-site training base of maintenance plant according to the specific needs of customers. In addition to the branch service team localization, but also actively cultivate customer's technical personnel, and has built in the local trade, human resources, customer service service, spare parts supply and logistics service platform, the area has 35% employees in India, which will help the company truly provide distance personal service for customers in India.
The service care activities for ZOOMLION's major customers in India launched, the service team starting from India Mumbai. Two weeks of activities, the company service team with professional, fast, active, intimate action, for each big customer provides the ultimate, thoughtful, real service, consolidate the relationship between regional big customers. The service of caring activities in strict accordance with the "one, two, three, send check four feedback" standard, a total of more than 100 sets of customers free engine filter, detection of 35 Taiwan products, excluding 15 right hand machine maintenance and fault site help.
During the event, service engineers from overseas companies provided two days of on-site training to the technical team of India key accounts. Training around the physical explanation, on-site fault diagnosis, fault judgment and other content, the theory is fully integrated with the actual, obtained the customer consistent affirmation and praise. India OASIS equipment manager of the company after being trained, excitedly holding ZOOMLION service team's hand and said: "thank you very much, you are responsible for caring so on sales of equipment, can see that ZOOMLION is a responsible enterprise, in the future we will buy ZOOMLION crane!"
This event by the majority of India customers, agents and partners welcome and praise, we have said: "ZOOMLION is a strong, responsible enterprise, is a trusted partner."." This event is the branch to achieve the sales target in 2016The foundation, but also deepened the ZOOMLION and India market big customer sentiment.
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