31 lake steam company launched "2016 customer value added services" visit activities" 

Although the weather has entered the late autumn, but at this time bought 31 concrete mixing truck hundreds of customers feel warm. The "2016 customer value added service visiting activities" launched by 31 Hunan Automobile Manufacturing Co., Ltd. (hereinafter referred to as "lake steam company") is being carried out all over the country. This "headquarters personnel initiative to address the problem for customers" feedback form, by the vast number of customers alike.

This visit, the lake steam company sent eight teams, visited Guangdong, Jiangxi, Yunnan, Shandong and other 16 provinces and cities, covering more than one hundred value customers. Each team consists of a company leader, a R & D Engineer and a maintenance worker. 3 members do - the leadership of the company on behalf of the company responsible for condolences to customers, understand the needs, coordinate all the resources to solve customer problems; development engineer is responsible for research customer for product suggestions and expectations into late in the R & D work user views and opinions, improve product quality and service performance; maintenance personnel are equivalent to the team the doctor ", found in the customer equipment, active customers machinery maintenance and troubleshooting. In case of problems that cannot be solved on the spot, the visiting team will issue technical notices to local agents, coordinate agents to prepare accessories, arrange personnel, and deal with problems at the first time.

Personally led expedition visited Anhui and Shandong, responsible for the area of the lake steam company general manager Zhang Kejun told reporters: "the national scale value-added services to customers visits, the lake steam company invested a total of more than 20 capable personnel and hundreds of million service funds, hopes to take the initiative to understand the needs of customers, for customers to solve the problem of the way to improve customer satisfaction and create value for customers."

The reporter learned that, due to failure of concrete mixer has the most similarity, the visit to collect and issue data will provide valuable reference for the upgrading of products, equipment maintenance and replacement in the future to the point, from individual customers extend to the whole group, where a major significance of this is the "value-added services to customers visits".