Company is not afraid of hardships and dangers

In July, a rainy month. In Anhui city of Lu'an province Jinzhai County, successive rainfall caused flash floods, let parked in danger on the edge of the river Lovol excavator. The morning of July 12th, the main machine Mingmin found in this case, the first time to contact the rescue team Lovol excavator.

Stationed in the vicinity of the excavator in Lu'an leiwo service calls, the service personnel rushed to the scene of Liu Xiaoxin. And cooperate with other staff to carry out rescue operations.

Liu Xiaoxin through the remote consultation service and rescue system leiwo excavator command center customer rescue experts made contact. Combining with the actual situation, we decided to carry out the transfer leiwo excavator using ant + lifting "way. A rescue plan, Liu Xiaoxin immediately and other service members act together, electrical components will be damaged most easily the first detachment, reduce losses, and contact the nearby large hoisting equipment to come to the rescue.

Because the road and just under the rain, the road is not easy, cranes, loaders and other machinery to reach the scene of the accident is near 3 p.m.. Liu Xiaoxin was on the field operations division, we own, combined with cranes, loaders for rescue rescue of Lovol excavator. The excavator transported to a safe area, Liu Xiaoxin did not dare to delay, and the other company team together for the whole machine damage were analyzed, then began to clean up the machine, the replacement of electrical components, damaged, replacement of oil detection engine.

It's getting dark, nine o'clock in the evening, and finally the damaged Lovol excavator was full of vigor and vitality. The user finally smiled. The staff told Fang Mingmin carefully that the next machine could not be parked in such a dangerous place. Listen to the customer and the service personnel Lianlian is full of gratitude.

A few days later, came to the party in Lu'an Mingmin leiwo excavator service department, sent a passion for customer service, first-class service "banner. Although the sentence is short, it bears the sincere thanks of the users to the service personnel.

Through this event, we can not only know the group Lovol excavator production professional and reliable, can maintain good performance in the face of adversity, but also know the leiwo customer service service team like fire warm-hearted and high sense of responsibility, where there is a warm leiwo.