The machine maintenance is indispensable, the mountain sincerely moved the customer
The value of brand lies not only in the quality of products, but also in the attitude of after sale service. Doosan as a well-known manufacturer in the construction machinery industry, in order to achieve the perfect after-sales service, the following Xiaobian to tell you a story about Doosan service in Guizhou.
The machine maintenance is indispensable, the mountain sincerely moved the customer
As a transportation hub of the south to the west, Guizhou has become an important region for the construction of the Silk Road Economic Belt, as well as an important gateway linking the Silk Road Economic Belt and the maritime Silk Road in twenty-first Century.
Guizhou customer stone boss, contracted several mining, 2013 purchase Doosan 6 sets of DX380, and then from the Doosan love knot. With the second station of the mountain care expert, he arrived at the mine site of Shi boss and provided a comprehensive solution to the maintenance of his equipment.
Doosan expert group arrived at the quarry, the first feeling for stone boss equipment feel sad. Stone boss's 6 excavators, although all in the normal operation, but due to long-term lack of maintenance, equipment is basically "sick work."". The reason is, on the one hand, because the stone boss turnover is tight, on the other hand is stone boss to equipment maintenance does not pay attention to, there is a problem, just buy a piece to install, as long as you can work on the line. This has led to 2 years of excavators have been worn seriously, like an old cow in the work.
Changing the idea of stone boss is the first task that experts should complete. They carried out the publicity and training of stone boss, but stone boss or that sentence: car can work on the line. Expert group felt helpless and sad at the same time, decided to use patience and sincerity to impress customers. They stood on the stone boss's point of view, to the stone the boss did accounts, on the stone boss for the off-road vehicles, this is a consumable, but every time you want to go to the 4S shop maintenance. The excavator is a tool to make money, but also need regular maintenance, in order to maximize the effectiveness of the creation of greater value. After this comparison, stone boss finally moved, the expert group immediately put forward suggestions, "stone boss recently tight funds, then we give you free to solve the most urgent problem, you see how the maintenance of equipment is how to work, and then decide whether to do maintenance."."
Second to the owner of stone mines, Doosan group of experts for free equipment replacement of the jet pump axle seal, oil injection pump front very easily lead to engine failure and stop operation, although only a small part, but changed after the powerful equipment immediately, to resume normal work efficiency. Stone boss also saw the importance of the maintenance of equipment, the move has also been Doosan's sincere service, the first thing is to return his equipment and made a full set of maintenance, and decided will insist on doing maintenance, because he understood, the equipment like a child, your heart, to get more return.
Doosan sincere service, stone boss from a reluctant to invest in the maintenance of people, into the use of pure parts maintenance advocates, he not only changed himself, but also recommended to the friends around publicity. Stone boss said: "Doosan in my most difficult time gave me free help, in the future in my mine, must be all the same" Doosan red!"
Good after-sales service, not only to publicize their own brand and prove their ability, but also standing in the customer's point of view, for the interests of customers. Doosan team with a serious and responsible attitude to stone boss patiently explain the importance of maintenance, so that customers use more comfortable. Worthy of their own business philosophy: integrity cast brand, service preparation of the future. (for more exciting content, please pay attention to the blog of construction machinery home: http://blog.sina.com.cn/zg700618)
