The service personnel of engineering machinery: Kulei boring startling portrayal       

The service personnel of engineering machinery are always struggling in the first line of work, where the machine is out of order, where customers need service, they always arrive at the scene in the shortest time, for the company's service image, to complete the task in a responsible manner.

The day before, Xiao Bian to first visited the excavator users, during the encounter with several manufacturers (agents) service personnel, short communication, understand their work.

Boring, this is the most direct impression of the formation of small and medium process in the process of communication. A service staff told Xiao Bian, the industry downturn, their feelings are also obvious. Fewer devices are sold, and fewer services are needed. The company's service network in merging, which led to his responsible area continues to expand, but the service quantity does not increase, but reduce the number of. He told Xiao Bian, a month before he fully prepared to work in only half a month, the other time in idle, so I feel very boring. In addition, even if there are service needs, dozens of miles away, as well as common fault handling is also difficult to arouse interest.

It is understood that the shocking, service personnel of engineering machinery for various reasons by user "arrest" at the scene of the situation is not uncommon. One had a similar experience of the service personnel told the editor, "the customer is not to let go, I'll find a shady place to sit down and eat ham sausage and bread, lit worry is useless ah, just because of rush to repair the machine no time to eat, so also ended up easily. In the evening, it didn't make any sense for the customer to stay and leave me." The relaxed tone seemed nothing to blame for it.

As for the "buckle" reason, Xiao Bian learned that the vast majority are due to equipment failure, the user is not satisfied with the results of processing manufacturers, too far away, only one of the grievances over service personnel. Of course, there are service personnel own "die", such as an excavator user told Xiao Bian, a service personnel for maintenance of his equipment, in changing the oil, he forgot to screw the oil drainage screw, the machine is started, a sudden leakage of a clean oil.

This is the typical state of Kulei, engineering machinery service personnel, excavator work environment is often very bad, which also determines the working environment of poor service personnel. Especially in the period of tense situation, time, location, weather and other factors are unavoidable, the greater the degree of difficulty of service, travel, and burning the midnight oil, black and white tramp over mountains and through ravines, lianzhouzhuan, snowstorm hit heat and cold, many of these services, it is a homely food.

Boring, shocking, bitter and tired, the staff gathered in the engineering machinery life and work bit by bit, the ordinary also contain touched.