"Hugeman" car market response is good quality customer service

Recently, in order to understand the "hsem automotive" customer service quality and customer service service status, quality customer service department of Fujian Haixi auto claim room to carry out a week-long Market Research in the area around Yongan city.

This research adopts the way of field visits. After strict examination, a total of 14 effective samples were counted, including 8 samples of engineering dump trucks and 6 samples of 4WD cars.

The research mainly starts from the following quality and maintenance of automobile aftermarket. According to the quality problem of automobile products, it lists 8 first level indicators, and 39 two level indicators for users to confirm, including car body, chassis, exterior decoration, vehicle interior installation, driving and manipulation. Under the two level index, the specific fault points are listed for interviewees to be selected. These indicators basically cover the failure of the vast majority of vehicles.

This survey is a comprehensive collection of user suggestions, combined with the collected data, a comprehensive analysis of the current quality problems "Hugeman" car customer service and there exist deficiencies, grasp the problems in the automobile maintenance customer service, to provide effective information for automobile products to enhance the quality of Fujian haixi.