31: a good way of reception makes customers like you more     

  The 31 group is already a real international enterprise, so it is inevitable to receive foreign customers. The Hunan envoy of Africa in June is Hunan's largest and most standardized foreign trade activities in recent years. It is also a great test for the contractor 31. 31 to win the customer's praise with professionalism.

For a company, reception capacity will not become a rigid index for people to evaluate its strength, but it will affect customers' comprehensive judgement on the basis of experience in the inspection process.

In order to let the 31 group to leave a good impression in the minds of customers, in a number of departments, Changsha from old industrial park. Many visitors will say that this is the most tidy factory he has ever seen.

The change of the industrial park is not more than that. The customer reception promotion team is set up, and the group is operated according to the project management mechanism. Interview research, let the project team got more than 100 suggestions, and accordingly improve the opinion and detailed improvement measures.

At the end of October last year, the new administrative system also officially launched. Through information technology, customer reception has formed closed loop management including reception application, execution order, summary evaluation, return visit and continuous improvement, and realized the best combination of people, wealth and goods around customer reception.

A series of improvement measures made 31 customer reception improved significantly. Clear division of labor, professional training, improvement of customer satisfaction and increasing awareness of reception indicate that 31 of customer reception has been gradually becoming professional.

In June 13th, the African embassies in China left Hunan, and 31 of the reception tasks were also over. But this is not the end but the beginning of the cooperation.

This precious experience not only increased the experience of 31, but also made a good impression on the foreign customers. 2015, sail the sail.