31 President Xiang Wenbo: 31 heavy machine value service entered the 2 era

In October 12th, the 31 heavy machine will hold the 31 party machine value service on the theme of "rain and wind, ten loads, best 31", upgrade the Thanksgiving party, and officially announce the 31 machine value service officially entered the 2 era at the scene.

When it comes to the new start of the 31 heavy machine service 2, Xiang Wenbo, President of Sany, has to be mentioned. In May this year, President Xiang Wenbo appeared in Kunming digging site, wearing a straw hat for research. Through careful communication with customers, Xiang Wenbo carefully inquired about the operation of the 31 devices, whether the value service has been put in place, and for the customers' demand, Xiang Wenbo also asked the service engineers to record carefully and give the demand solution as soon as possible.

In depth exchanges, also president of the customers commitment, regardless of any time, any place, any situation, 31 fast response speed is always the same, professional service team is always the same, good service attitude has always been the same, service channels has not changed, customer-centric service philosophy has always been the same, exceed customer the desired belief has always been the same.

As president Xiang Wen Bo said in the "2016 Pujiang Innovation Forum", 31 has deeply understood the industry at the beginning of the industry. Service is very important for the success of the industry. There may be only a few hundred thousand equipment, the loss of one day may be hundreds of thousands, and the importance of service can be seen.

"The use of engineering machinery is very bad, not bad engineering machinery at present on the earth, what to make up for?" Only by service. " The president of Sany added to Wen Bo.

Therefore, the needle for imported product service process cumbersome, 31 introduced the mechanism of hospital patient care, classification of the specified service plan; through the construction of the factory overhaul, maintenance modification offers the added value to customers, improve customer attendance, to a series of innovative initiatives.

The 31 heavy machine service has always adhered to the persistent pursuit of "surpassing customer expectations, surpassing industry benchmarking" service concept, and continued to advance in the 2 era.