31 publish "quality white paper", practice quality, change the world
Recently,The 31 groupThe quality white paper of 2014 was released. The white paper shows that in 2014, the 31 group quality level to further stabilize the market position, the consolidation of the performance and reliability of products mature, the overall level of quality in the first place in the domestic construction machinery industry, product performance and reliability to the benchmark, part of the products reached the international first-class level.
So far, the "quality white paper" has been published for three years, not a Book of merit, but more like a big bell that always sounded the alarm for 31. In the face of problems, Sany chairman Liang Wengen has put forward the improvement, he again stressed that quality is the starting point of value and dignity, only continuous efforts to improve, in order to truly achieve the goal of quality changes the world ".
Overall quality leading, local needs to be improved
In terms of specific parameters, the annual failure rate, failure replacement and technical transformation rate of the group are up to standard. The company has solved 6 kinds of "chronic" quality problems, including 3 industry problems. Group exhibits fine level, industry-leading. In Shanghai BMW exhibition site random anonymous survey, 31 products overall approval degree is close to 70%.
Excellent product quality has also been recognized by the market. A typical example is the 31 excavator market share for the first time in four years. Liang Wengen thinks, 31 excavator can break foreign capital monopoly, stabilize the status of the market first, the key lies in its excellent quality, established a good brand.
In the past few years, the quality award of governor of Hunan Province, the quality of Liaoning provincial governor and the quality award of Jiangsu province were successively brought into the bag of 31. In 2013, the group won the first "China Quality Award nomination Award", and the 31 machine also won the "National Quality Award"".
Nevertheless, there are still some quality problems to be improved. After sales quality index, process quality index, quality index of parts company need to be further improved. The whole staff quality management consciousness is not strong, the quality talented person is scarce, the application of the Internet is still an important factor restricting the continuous improvement of quality.
In this regard, Liang Wengen said, quality management can not relax at any time, only continuous efforts to improve, in order to truly achieve the goal of quality changes the world ".
Push forward the "five step excellence" method to achieve the excellent quality goal
In 2011, 31 began to build a whole group of quality management system. In the United States, Japan and other countries on the basis of excellent quality management concept, after a long period of exploration and summary, the company put forward the "quality management" five step excellence method".
The five step includes: STEP0 standard operating system (basic guarantee); STEP1: quality inspection system (nonconforming product does not flow into the next process); STEP2: quality assurance system (not the production of substandard goods); STEP3: prevention of quality system (the production of any nonconforming product); STEP4: superior quality system.
31 the quality of work of senior experts, 31 group vice president Jiang Zhichun said: "the five step method of excellence through the 5 stages of quality management to plan quality management group, provides products and services beyond their expectations for the user, and led to the continuous development of the industry."
During the four years from 2011 to 2014, 31 steps towards the goal, have entered the "guarantee quality system"". In other words, 31 through the lean process quality control, can basically do not produce substandard products. The next step is to start with the top level design of the product, and build a trusted "preventive quality system" to ensure that the nonconforming product is not produced.
"Maturity" is a measure of the quality of the system construction is a good or bad standard. In 2014, the 31 group quality system maturity reached 55.1%, compared with 2013 increased by 2.6 percentage points, of which 31 small machine company quality system maturity reached 61%. In 2011, the company's quality system was only 43.5%.
In the process of improving the quality management system, 31 set up two benchmark. One is external benchmarking, and the other is internal benchmarking. Small digging company is a model of group internal quality management, it takes the world's top enterprises as an example, constantly improve their quality management, but also become the object of learning the business department of the group. This "full absorption" and "full output" mode has led to the continuous improvement and improvement of the whole quality management system of the 31 group.
In 2015, on the basis of the achievement of the first three steps of consolidating the "five step excellence law", the 31 group will initially introduce the quality cost management, in order to achieve the goal of reducing the quality cost by half.
