Cat OEM (Carter) OEM solves special customer problems

In the construction machinery industry, users sometimes have such a demand: he only needs part of the equipment, and the other part wants to adapt himself to special conditions through his own modification. But once it is restructured, you may not be able to enjoy the warranty service. And Cat OEM is dedicated to solving such problems for customers.

Cat OEM system solutions Department (Cat OEM) is the business unit of Cat customer service support, OEM is Original Equipment Manufacturer original device manufacturer. According to the final product application needs of host factories or customers, the Department helps them provide Cat system solutions, and integrate Cat components system into the final products of every host plant or customer needs.

The following little editor will introduce the service to you with a real example.

In 2010, Chen tiger set up Chengdu three and building equipment rental station (for short: three and lease), began to engage in construction machinery and construction machinery leasing business. After several years of development, the scale of the company has gradually expanded, including excavators, loaders, and road roller, and has already owned more than 10 equipment.

As early as in March 2010, Chen Hu, who had just entered the leasing industry, knew nothing about construction machinery. His requirements for equipment were high reliability and low maintenance rate, so that he could concentrate on his business and avoid putting too much energy into equipment maintenance. Based on this, he finally decided to use Cat equipment first, and at that point, he became a loyal user of Carter.

In 2014, Chen Hu got the subgrade engineering of Nanning road in Chengdu Tianfu new area, which is 4 kilometers long. Unlike the past, Nanning road project is located in the mountainous area, and the soil texture is very hard. And the project is prohibited from blasting technology. After professional evaluation and calculation, Chen tiger decided to use a large excavator with a rock arm to carry out the construction. After a comparison of several brands, Chen Hu decided to buy 1 second-hand Cat 349DL excavators carrying rock arm, and the Cat 349DL excavator has the traditional advantage of Cat, which is able to deal with the hard rock of Nanning road.

After that, Chen tiger changed the machine. However, only 1 rock arm equipment is not enough, and the Chen tiger must continue to add equipment to ensure completion of the scheduled time limit. So he made difficult: if you buy 1 excavators, remove the big arm, small arm and bucket will be idle, and also need to spend extra money to buy the rock arm and the ripper. Not only that, the excavator, which has been modified by himself, will no longer enjoy the warranty service. Once the equipment fails, the maintenance fee is also a small cost. These factors will greatly reduce the profits of the project, which makes the Chen tiger in a dilemma.

At this time, the tiger has been collaborating with Chen Cat agent yichumingtong enqineering Machine Service Co. Ltd., he learned Cat OEM. Cat OEM focuses on the mining industry, infrastructure industry, multiple applications of the diversified product industry, providing Caterpillar (Caterpillar) system integration solutions. The products include the whole machine system, the whole machine parts, chassis, customized track and its parts, power unit and transmission system, gearbox and torque converter products. According to the final product application needs of host factories or customers, we help them provide Cat system solutions and integrate Cat system components into the final products of every host plant or customer needs.

After many consultations between Cat OEM and Chen Hu, Chen Hu finally got the result that he wanted to change the equipment, not delay the construction period, and continue to enjoy the warranty service.

As one of the first Chinese users to purchase Cat OEM products, Chen Hu got the customized service made by Caterpillar, which effectively avoided the possible losses in normal situations.

Cat OEM wants the customer to think, the urgent user is urgent, use more comprehensive, high quality service to solve the user's problem as far as possible.