Customer care: Global Shantui layout overseas steadily internationalization
On the 22-25 day of September 2015, the thirteenth China (Beijing) international construction machinery, building materials machinery and mining machinery exhibition and technology exchange (BICES 2015) was held in the new exhibition hall of China International Exhibition Center. In the E1 hall 1553 booth, including the world's first gas bulldozers, bulldozers, the first domestic sanitation type remote control market for high-end double steel roller, passed the CE certification of the full hydraulic bulldozer and suitable in very narrow space operation of hydrostatic transmission bulldozer, energy-saving N series of large tonnage loader, concrete mixer and many of the core components of the full range of new products such as mountain heavy launch, set off the scene, came to the booth consulting clients is in a continuous line.
In September 22nd, the first day of the mountain to promote Taiwan also ushered in a number of special guests, they are just the end of the first global Shantui service skills competition agents and players. To continuously improve the service ability of Shantui overseas agents and professional skills, long-term, on September 14-19, the first global Shantui service contest held in Jining Mountain International Business Park, from Russia, the Middle East, Southeast Asia, Eastern Europe and other countries of the service personnel to participate in the competition. After the match, he moved to BICES 2015 of them, not the game tense, see merchants favorite products on the mountain, they are proud. For new products on display, many service personnel is the first time I saw the scene, after listening to the staff around the machine on Shantui, they feel heavy responsibility, have said to continue to strengthen all aspects of their service skills training, in order to adapt to the mountain in the sea outside the advancing pace, make more and better products and services Shantui customers around the world.
It is called "the service person gets the world". Over the years, the market China bulldozer occupy half of the country has never lax Shantui, in terms of service. Strengthening the service construction, enhance the supporting role of marketing services, to promote the standardization of services, to create excellence in service team, has become the latest development target of shantui. From the beginning of 2011 the mountain "customer care" activities, now has a total of more than 100000 kilometers, visited more than 1000 customers, free maintenance equipment more than 1000 Taiwan Shantui construction machinery industry, become an example of bring value for the customer service. By the summer of 2015, production, R & D and Shantui service agency personnel consisting of 9 service teams on customer concerns, according to regional conditions, and different equipment, and sent to the "customized" care for customers, and customers to design a "personalized" maintenance, operation scheme, improve equipment efficiency and service life, with considerate and thoughtful service to win customers praise.
In recent years, internationalization has gradually become the core strategy of Shantui, Shantui full hydraulic bulldozer SD10YE (Euro StageIIIB) and SD13YS, continuous improvement of the European market for selling 160 horsepower SD16CE bulldozers and adapt to the harsh conditions of the desert SD32D bulldozer has aroused great repercussions in the high-end market in Europe and america. The exhibition passed the CE certification marks SD16YS full hydraulic bulldozer bulldozer emission technology realizes Shantui important technological upgrading, highlighting the mountain to create high-end products strength, speed up the mountain products globalization, further expand international market to promote the mountain, is of great significance to enhance the international competitiveness of enterprises.
As products continue to enter the international market, Shantui services investment in overseas efforts have gradually strengthened. In 2015, launched the "global innovation and Shantui customer care" project, the plan of activities throughout 2015, visited by Shantui worldwide distributors and end users, to listen to their opinions and suggestions for the mountain products, and the formation of product rectification, in order to continuously improve product quality improvement. To enhance the quality of service at the same time, Shantui will be more "care for" for overseas service, such as service skills competition, service concept, essence of training courses held, effectively enhance the brand image and customer Shantui international reputation. The current has been on the Moscow and Novosibirsk region were visited, a total of two visit area four agents, more than a dozen by the end customers, agents and customers. In the future, the program covers all regions in Russia, the Middle East, and Southeast Asia.
It is reported that the three level system of Shantui overseas services: import and export company support services department, subsidiaries and overseas agents. At present, there are 10 Mountain Branch / subsidiary company in the overseas, more than 80 overseas agents, covering five continents over more than 150 countries and regions. Shantui in our 5 parts warehouse service center, can meet the full range of services from simple equipment procurement services, technical support, customer service, customer service training equipment packaging services, equipment parts assembly technology output to overseas factories overseas support.
Shantui service everywhere; domestic and overseas, such as a quality. Adhering to the "create value for customers" is the most Shantui, clear service target, that is "take the customer as the center, the implementation of timeout and value-added services". Innovation driven, value guidance, believe that the courage to reform, the pursuit of excellence will make people mountain mountain products and services of chicago!
