Dou Shan Service: always set up the benchmarks of the industry  

In the development process of construction machinery industry, Dou Shan always adheres to the high quality service, and gets the first degree of customer satisfaction by 11 years of continuous good service. First, it successfully ensured that the industry is far ahead and continues to upgrade its service.

In July 18, 2013, Dou Shan held a grand DoosanCARE service brand launching ceremony in Yantai in July 18, 2013. At that time, China's construction machinery industry, which has experienced more than 10 years of rapid growth, has begun to feel the pain of midsummer to cold winter.

"Dou Shan hopes to shape the brand competitiveness of the construction machinery industry with after-sales service, establish close and long-term relationship with customers, and strengthen the leading position in the industry." At this point, DoosanCARE brand has been in operation for 3 years, and has experienced the improvement of brand concept, the expansion of brand activities and the improvement of service tools. DoosanCARE, which has grown up in the winter of industry, has become the pronoun of differentiated services in Dou Shan, and its brand image is clearer.

DoosanCARE is a solution for Doosan to build and develop long-term relationship with customers. It is a customer care project dedicated to Dou Shan, DoosanCARE brand manual.

Doosan has always adhere to the differentiated services, in addition to solve the customer's questions at the same time, Doosan service, sales, quality, product planning, research and development work together to provide integrated solutions for customers, customers can experience various experts in the field of collaborative Doosan, through this virtuous cycle, obtain the trust of customers. Since the founding of brand, Dou Shan experts and executives participated in DoosanCARE:Expert activities. It has played an important role in improving customer loyalty to Dou Shan.

Comprehensive service inspection vehicle is an important tool for the DoosanCARE service brand products, provide preventive maintenance for customers, the car is equipped with advanced equipment, tools and equipment inspection and maintenance cleaning, diagnosis, and provide a lot for customers to understand the learning machine maintenance data and knowledge, since 2013, a total mileage over 300 thousand kilometers, service equipment more than 1000, trusted by customers, "the mobile nursing station" reputation.

In 2016, DoosanCARE brand image upgrade, new logo, clothing release, rich customer experience. At the same time, increase the purchase of service vehicles, so that more customers enjoy the love of Dou mountain.

3 years, for the people, "three year old look big", for a brand, is also a process from scratch, continue to grow, especially in the industry winter, every step of growth is the combination of all the fighting Shanren firmly believe that "customer is the reason for our existence" Doosan creed.

The future, Doosan will forward, Yuezhanyueyong, with better performance to meet the users more picky, meet the market test in a humble manner.