Dragon in Liuzhou Shantui customer care activities       

Recently, Shantui service team came to the "city" of Liuzhou, for the local customers to send free services and warm wishes. The first station of this service is Wuliu high speed construction section.

Dragon in Liuzhou Shantui customer care activities

The recent heavy rains in Guangxi area, the site did not fully started, only a few machine in construction. The customer holds the SD16PLUS upgrade section and Shantui bulldozer, bulldozer operator communication, the driver said: "from a few years ago, we no longer purchase other brands of vehicles, the boss and I have done many years of bulldozer driver, have deep understanding of bulldozer, rely on your brand. This new type of bulldozer operation than before the operation of the Province vigorously, is to install air conditioning is good, he installed a few years on the rotten. As people are not perfect, there is no absolute no shortage of things, whose disadvantages quickly, who is welcomed by customers, we look like the boss, your brand, the construction of the nine car are you mountain, listen to the boss said, time is tight, large quantities, recently also add two sets of 26 tons roller."

Simple communication, Shantui service professionals began to busy, the team asked the driver of vehicle usage, carefully recorded improvement suggestions and opinions of the driver. Service personnel is put on work clothes, pick up the tools of Shantui bulldozers and other equipment to conduct a comprehensive inspection, troubleshooting.

In the examination of the grader, grader blade Master said not adjusted to 90 degrees, so the team to master to explain in detail, and inform how slowly the blade adjusted to 90 degrees. The driver quickly got off and said, "I've done it several times. Thank you. The next time you have a slope repair, you can do it!"

In the service process of the visit, service personnel is not afraid of strong sunlight, not afraid of torrential rain, rational division of labor, patiently asking the machine usage to the customer, carefully to carry out a comprehensive inspection of the machine, and brought gifts and maintain the filter carefully prepared for the customer; and the user introduces online "prize taking photos at hand." activities, the drivers are very interested in the scene requires scanning the two-dimensional code added.

In recent years, Shantui staff traveled on both sides of the Changjiang River, clients across the country the Shantui product for a free repair and maintenance, won the appreciation and trust of customers, also received a lot of orders expected and contrary to expectation.