Heavy work at dawn, the vitality of the brand made by the Seiko
What is brand is the life of an enterprise, and it is also a source of strength for an enterprise to grow and grow. The brand is built by quality, and its reputation is promoted by service. Dawn heavy industry takes this as a credo and brings more rights and interests to customers. The ten great credit management units, Henan quality integrity AAA brand enterprises, Henan quality integrity system and AA industrial enterprises are honored not only for the quality of dawn heavy industries, but also for brand recognition of Seiko thirty years.
In March 15th, the international consumer rights day, the "quality" and "integrity" and other key words again into the public field of vision. The strong voice of "I consume, I call the shots" announces the legitimate sovereignty of the vast number of consumers, and therefore has more stringent requirements for the quality and integrity of commodities.
Precision quality of core products
In the world dream of Chinese construction machinery, high quality is the most obvious customer demand of core products, and integrity is the value-added platform to tap customer needs around core products. "Product quality" and "accountability system" responsibility for the quality of products to build a good quality firewall, relates to the quality of product design, from the initial production to purchasing, materials management, and then to the various sales and customer service and other aspects, a comprehensive quality, the whole process, all the staff to participate in. Dawn heavy industry will uphold high quality, good faith in business philosophy and enterprise ethics, to create a respected enterprise.
Casting a day for the customers
Since 2012, to carry out the mill Liming heavy industry quality promotion activities, to the customer first, in-depth customer production site, visit the customer responsible person and operation workers, to learn about the equipment usage; conduct a comprehensive inspection of the equipment, to provide on-site product use and maintenance of technical guidance to customers; listen to customer suggestions, solve the actual equipment problems in operation. For four consecutive years, the quality of 10000 miles, more than 20 provinces and cities hot spots, 160000 kilometers, more than 700 high-quality customers, intimate service guarantee, quality of products and valuable rewards, all of them have won recognition and trust from customers.
Careful service and customer needs
Product is the core of customer demand, and service is the increment and extension of customer demand satisfaction. With the dawn heavy equipment, it also means that it has the care of a complete after-sale service system. When most enterprises are still in the eye of "price war", dawn heavy industry has begun to use service and brand as its competitive advantage.
In order to convey the concept of "dawn heavy industry" accurately and effectively protect the rights and interests of consumers, liming heavy industries strengthen service supervision to improve the response speed and efficiency of after sale problems. The customer center has been upgraded to "user protection center". In the year of 2015, the user protection center visited the customers nearly 700 times, and the service satisfaction was 97%. The sales management center visited the customers 400 times after the third party, and the service satisfaction rate was 96%. In addition, the continuous improvement of the service system and experience more rich service team, to provide more professional technical training for customers.
Wonderful recommendation:
The DG920N light loader Hebei has been successfully delivered
Baoding, creating a new era of small machines
Deji machinery pioneer in environmental protection
