Leiwo boutique, unity of quality and service

Introduction: technology is progressing, and the quality of the product becomes more impeccable with the increasing demand of the customer. So, there is no difference in quality, where should the enterprise win.

The increasingly fierce market competition has brought pressure to businesses, and more and more enterprises have realized that quality alone has not been able to get market share. Service is the product that touches people's hearts.

Leiwo engineering machinery as the industry one of the fastest growing brand, in addition to the production, research and development process to achieve product quality improvement, will also focus on the product quality of service, users purchase the menace from the rear.

Leiwo market virtual service group

Faced with a growing number of products on the market, users will encounter some "loopholes" in the actual operation of the product in question. According to the "partial, cold and strange", set up a virtual leiwo engineering machinery market service team composed of senior service engineers, technicians, quality control and supplier technical support personnel. When the fault terminal market too "loopholes", in leiwo construction machinery service site staff will use the remote consultation system linked to the market of virtual service team, and in 1 hours at fault analysis will be the topic issued within 2 hours of maintenance plan, guide the on-site service personnel troubleshooting. In addition, the market of virtual service team will according to the actual situation of the client machine for remote tracking escort 1-2 days, to ensure that the fault is completely solved, guarantee users Fu road.

Revo "1+5+3" service standards

Leiwo engineering machinery with "1+5+3" service standards, and actively provide more rapid, professional customer service service for users. The "1 represents" as long as the user 1 calls, namely leiwo engineering machinery to provide on-site service, "5" represents 5 standard service action Lovol engineering machinery agent: recovery of personnel, users, and service personnel arrived at the completion of training, examination, "3" representing the Revo engineering machinery customer service center of the 3 round of telephone confirm: inform, starting 3 days, complete return visit verification.

Leiwo engineering machinery through the implementation of the "1+5+3" service standards, continue to enhance the service capabilities, service personnel in place long time from 4.5 hours to 3 hours of compression to reduce the length of service, closed 1.2 hours, effectively improve the efficiency of the service. At the same time, combined with the actual engineering machinery leiwo region leiwo engineering machinery products holdings, relying on social resources to build service outlets, service radius is shortened to 120KM, 12 hour service closed loop rate reached more than 92%.

More users when referring to leiwo, in addition to the products praise, more impressive or leiwo meticulous service, so that people with a warm heart. The product thousand li, service ten thousand li. This is leiwo do, but also a lot of companies should be advertised.