Shantui push product customer care came to the ninth leg of Changsha
In May 14, 2014, in the light rain, mountain team visited a line of 4 people from the Changsha landfill on the outskirts of the city, began Changsha regional visits. Will the feeling with Shantui care for customers in the city of mountain city.
Changsha city of the landfill is loyal users purchase products Shantui bulldozers, bulldozers pushed every year, from 2010 onwards has purchased 6 products in Taishan. The user is very prestigious in the local, can be said to be the local environmental sanitation products weathervane. Visited the same day, is catching up with a Taishan push SD22 sanitation bulldozer arrival, the team for the user on-site service delivery, while the use of maintenance notes with the user carried out a detailed communication and exchange.
In the conversation, the group visited the unit personnel to understand the sanitation bulldozer working day in more than 16 hours, the utilization rate is high, the working environment is bad, the inspection process, found that there are 1 machines appeared abnormal sound engine of the group, service personnel immediately for troubleshooting of the equipment, that is the engine caused by wear and tear, immediately arrange for repairs, as soon as possible to solve this problem, the user to thank Shantui service team.
The user is recognized on the mountain products the quality of products and services, but also puts forward some suggestions for improvement, such as the cab can further improve sealing performance. Visitors said, must be timely feedback from the first-line user feedback to the relevant departments of the company and implement. Visit treatment field visits to Minister Yang said at the end, because of the quality of products Shantui reliable and timely service, company leaders decided to purchase SD22 sanitation recently again Shantui bulldozer.
The visit activities closer to the mountain the distance with the customer, so that customers can always feel the "Shantui service everywhere" service tenet, reflected from pushing the "customer first" service spirit.
