Xugong: the truth of listening to customers
Recently, Xugong scraping and transportation machinery department took the "3.15 International Consumer Rights Day" as an opportunity to carry out user visits activities by SMS, WeChat, on-site visits and other channels. The activities covered all the provinces and cities throughout the country, involving nearly 500 customers and problems with more feedback on the problem, making promises to be fulfilled every day.
The visiting activities include: on-site visits of service personnel, listening to customers' voices, issuing "customer visits questionnaire", checking and maintaining customers free of charge, publicizing strong protection, buying oil and sending filter elements, and sending inspection service policies without working hours. Focus on the use of products and working equipment requirements, customer service service demand, the demand of spare parts and other aspects of the on-the-spot investigation, collect customer comments and suggestions for the improvement of the quality of products and services, and listen to customer comments and suggestions, to collect information and improve product quality; strengthen the service timeliness and accuracy, visit the staff everywhere deep and user communication, on-site implementation of the issues raised by users, so that customers really experience the value of marketing and service.
During the event, in order to improve the viscosity of the products of Xugong large customers and key engineering units, by Xugong carry-scraper division led by the leadership, according to the different levels of customer personal visit, face-to-face communication, market service engineers through point-to-point guidance, to provide system solutions for customers "as the way to focus" create more value for customers ", in order to improve the" life cycle service "to provide customers with free security.
Activities of the depth of integration of the needs of customers, launched a comprehensive XCMG loaders customer care project, to promote the construction market to mention upgrade, build service spare parts guarantee system of XCMG characteristics, let the customer feel the full depth of Xugong Xugong care services.
