ZOOMLION: focus on services, improve quality, based on the site to do the craft
Recently, ZOOMLION engineering crane Co., Ltd. Changsha automobile crane manufacturing branch held a lean improvement scheduling meeting, the process Department of the site improvement work has been the workshop director and staff praise.
Zhonglian has been adhering to the spirit of "creating value for customers, creating opportunities for employees, creating benefits for enterprises, creating wealth for the society", focusing on service and quality, and basing on the site to do the craft.
In order to make the process department better contact the site and service workshop, in 2014, the Department of engineering crane company adjustment, lean field service for the establishment of "on-site process room"". The process department specially selected 19 process engineers to be sent to the workshop, specially for the high frequency problem processing and on-site process improvement of the workshop. Since the formal implementation of this measure, the workshop technical workers have been relieved, and the strict implementation of the workshop process discipline has been effectively promoted, which has brought tangible benefits to the workshop, and has been well received by the front-line workers in the workshop.
In order to better solve the problem, after receiving front-line staff feedback, technical personnel after investigation and analysis should be issued within one hour "temporary settlement measures", and in 3 working days to issue "permanent solution"". In addition, they also served as the role of process program supervisor, the process of discipline inspection work integrated into the field service process, effectively ensure the implementation of the process plan, but also effectively promote the quality of products.
Customer first, quality first. In the future, China will focus on improving the quality of products, listening to the voice of customers on the products, with real action, to win the trust and support of customers.
