ZOOMLION overseas care activities
With the introduction of the national "going out" policy, many domestic enterprises have made a continuous appearance on the international stage and are rising in the international market.
In 2016 to promote the implementation of the national "The Belt and Road" strategy, ZOOMLION, the overseas market will usher in new opportunities. Recently, overseas engineering company crane product line India area actively seize opportunities, combined with Weichai Power, the local distributor of FRIENDS in India, a number of ZOOMLION VIP customers, opened the crane service care activities for a period of two weeks.
The care action team actively listens to customers' feedback on spare parts supply and service, understands the status of channel services and gets customer's demand information when visiting customers on the first line site. In the process of on-site visits, service staff also promptly delivered the idea of "equipment maintenance and equipment value" to customers, so that India's big customers really felt the care and care of ZOOMLION's customers in India market.
ZOOMLION cranes ranked the top among Chinese brands in the India market for many years, thanks to the hard work of overseas sales team in India.
In 2015, the marketing team of overseas cranes product line built more than 20 VIP customers, and established corresponding service centers and spare parts centers and maintenance workshop on-site training bases according to the specific needs of customers. In addition to the branch service team localization, but also actively cultivate customer's technical personnel, and has built in the local trade, human resources, customer service service, spare parts supply and logistics service platform, the area has 35% employees in India, which will help the company truly provide distance personal service for customers in India.
The service is mainly aimed at ZOOMLION's India big customers, and the service team starts from Mumbai in India. In the two week's activities, the company's service team provided professional, quick, active and intimate actions for every big customer, providing the ultimate, considerate and practical service, consolidating the relationship between the regional key customers. The service of caring activities in strict accordance with the "one, two, three, send check four feedback" standard, a total of more than 100 sets of customers free engine filter, detection of 35 Taiwan products, excluding 15 right hand machine maintenance and fault site help.
In the event, the service engineers from overseas companies also provided two - day field training for the technical team of India's big customers. The training revolves around the object explanation, the field fault diagnosis, the fault judgment and so on. The theory fully combines with the reality, and has obtained the customer's consistent affirmation and praise. India OASIS equipment manager of the company after being trained, excitedly holding ZOOMLION service team's hand and said: "thank you very much, you are responsible for caring so on sales of equipment, can see that ZOOMLION is a responsible enterprise, in the future we will buy ZOOMLION crane!"
This event has been welcomed and praised by a large number of India customers, agents and partners. We have said: "ZOOMLION is a strong and responsible company and a trusted partner." The event laid the foundation for the branch to achieve its sales goals in 2016 and deepened the feelings of ZOOMLION and India's big customers.
