Guizhou impo summer care customers win praise
July in Guizhou, in this weather is very hot, if there is no air conditioning, digging machine is the master did not work. In order to make the customers better through the summer, Guizhou envo successfully launched a caring customer activity, which aims to provide a cool working environment for the machine operators.
The theme of the event is "cool air conditioning inspection" in summer 2016. The total time of the event in Guizhou, which lasted for 30 days, was 5 vehicles dispatched and 15 people visited. The total number of key customers excavators was over 400. The visiting staff braved the intense heat and took the responsibility to help customers check the vehicle air conditioning system and investigate all kinds of faults. At the same time, we understood the needs of customers after the market and collected all kinds of customer opinions and suggestions.
Because of the tight schedule, the task is heavy, visiting at least every day to visit a number of customers, and customers must be in before the start of rushed to the construction site, to the customer equipment to do a comprehensive and detailed examination, each service personnel in addition to the completion of air conditioning inspection services, but also for vehicle maintenance and repair of the scene, at the same time do comprehensive examination of the vehicle".
At the end of the afternoon, Guizhou Lin Wo 400 phone customers received "no air conditioning repair machines", a detailed understanding of customer service personnel after the failure, emergency dispatch is visiting service personnel quickly toward the more than 300 kilometers outside of Guiyang Panxian. The days in Panxian city with hot fire like, no air conditioning, digging machine master didn't work directly to delay the construction period of customers. The urgent situation is that the interests of the customers are the interests of Guizhou's lvu. Even though the roads are rotten, it is the duty of Guizhou to fight for difficulties and solve problems for customers. After 5 hours of bumping along the mountain roads, we finally arrive at the customer's construction site at midnight. The customer looked at the service staff with a surprised look. "Today I am so late, I thought you would come over tomorrow. I didn't expect you to be here so soon!" the service staff didn't talk too much, but nervously invested in the investigation of vehicle trouble. After careful examination, found to be digging machine air conditioning compressor screw broken, not working properly. Although the night maintenance speed slower than usual, but the repair is completed, the customer with simple smile, happy feeling shows between the lines: "too good, I can keep up with the time, thank you very much, I choose Shandong Lingong Pro Guizhou Wo right, at the service of your ah. My friend, engineering project will Shandong Lingong choose rest assured!" customer service personnel must leave the rest, but they politely refused, because they know that tomorrow will continue to visit customers. Back to the company is 2 in the morning, the new job is about to start...
Hot summer days, cool care not only provides users with better working environment, but also helps users better understand Guizhou's intentions to serve their customers wholeheartedly, which has touched users and touched more people.
