Intelligent development model of engineering machinery
When the first robot was born, people had been bold in imagining the popularization and application of intelligence. Divergent thinking is also a favorable factor for intelligent expansion.
With the progress of technology and the continuous development of high technology, the production and life of people have been helped, and the urbanization and social progress have been accelerated. As for the intelligent development of the engineering machinery industry, Zhang Hong, the assistant general manager of Komatsu group, said for everyone.
In the case of Komatsu, the data collected in June 2015 were about 86 thousand cars. From 0 to 10 thousand hours, the new machine sales of the whole machine have the warranty period of the manufacturer, and the agent's maintenance contract is guaranteed. After 10 thousand hours, the warranty period was over, and the maintenance of the factory was gradually reduced.
Due to the decline in the demand for new machines, China is expected to sell 4000 units in 16 years. What problems will be caused by the continuous reduction in the amount of new machines? After three years, less than ten thousand hours, some of the cars will enter more than 10 thousand hours, and these cars will increase to 48 thousand after 3 years. This is a great change in the stock market. It turns out that Komatsu focuses on the whole sale of the whole machine. The next step is to transfer to the stock market over ten thousand hours, and then make the corresponding strategic layout and field research.
Everyone is paying attention to the new machine sales and the service after the new machine sales. However, in the real sense for more than 10 thousand hours, 3 years later, 5 years later, 10 years later, this part of the car has not been included in the line of sight. Everybody is giving up. What about this part of the car? What for? Who do they do it? The guerrilla repair plant acts as our role, causing equipment failures and problems in all aspects. In 2016, the shift of the focus of work to the stock market was a major change in 2016.
On the visualization of business models and the entire cycle. From the new machine sales to the old new, 10 thousand hours of new car repair, quality assurance, operation and maintenance, vehicle management resume, this is the management of this aspect. But what about 10 thousand hours later? That's what we think about. The whole life cycle of our car has a GPS system. What are we collecting? It should include data in the life cycle of the car, the entire service proposal, the quality of the used car, the acquisition of the target vehicle, and the extraction.
What is the condition of the whole information source? We ensure that the whole life cycle of the vehicle is normal, about 120 thousand cars now. Then, there are more than 85 thousand normal communication stations, and the annual communication cost of more than 85 thousand units is nearly 40 million yuan, which is paid to China Mobile. Then, the whole operation platform of 1 a year more than 10 million. All of these are free of charge to the customers. But, relatively speaking, it brings the accumulation of data throughout the whole life cycle.
From the accumulation of data to obtain the problem of the assets that have been discussed now. The assets have fixed assets, have tangible assets and have intangible assets. We discuss an information asset, which is the information, the data. Through our solution. The application should be a conceptual conversion of the asset, which is the information asset application that the Komatsu has explored.
When we re analyze the post market market in China, it is through the whole life cycle, the cost of a vehicle, the comparison between the domestic and foreign countries. What I got here is the LCC life cycle cost. You can see that the main cost of the Japanese market is on the machine hand, and the salary is especially high. Second, is the cost of fuel, the two together accounted for a very big. However, the value of two mobile phones is in the two mobile phone to replace the old 35%, we are accounting for 27%. The wage of the machine is not a grade.
Look at the Chinese market again. First, the cost of fuel is a big piece. The second block is the cost of repair. These two pieces account for the biggest cost of the customer, and at the same time, it is very, very uneconomical for the customers to change the old. The price is very low, and this may give us a hint for the next step in the stock market. What is the focus of our work? How to save fuel? How to reduce the customer's repair costs through good maintenance. Since 2015, Komatsu is focused around the world around reducing customers' LCC and reducing the cost of customers' use of the entire life cycle. This is a basic policy that Komatsu has launched in the world in 2015.
I am responsible for the innovation of the information business model. The original is through our customer agent, all the information through the agent to obtain. Agent is a way, Komatsu is also to go in depth to the customer to understand the situation of our customers.
It is summed up in the perspective of the development of our software. Trunk system data, our GPS information, vehicles visit information, all information through customer name, machine number, check. The machine number management we need to do is to verify and authenticate information based on the number of machines. There is a sorting out of customer subjects, and a solution is provided based on this.
The key point is to master the customer's subject, to experience the reliability of the content, and to be recognized by the customer. We've been running around the field recently, and our customers are also miserable. What they want to do before is very painful with the agents who have been dragged away for a long time. The agents were so painful that we found their point and everyone was wrong. I went to Hailong group in the last two days, they were buying the price of spare parts and Komatsu, we have been very low, or not. When we talk to him, we find that they are very stressful, and their focus this year is to reduce costs.
Where is the reduction in cost? What are they just thinking about? There is no other way, we go after we exchanged, we put our GPS system, we use the condition, uses the model of fuel consumption was analyzed and pointed out the problem. The point is not here, but in the use of cost, the potential of this piece is not 1 million. Good use is up to tens of millions, and it is related to our more than 20 agents. Such a large group has so many distribution cars that the operation cost is very high, and it can't be reduced, so we don't know how to drop it, so we don't know where the problem is. Through our information analysis, we know where the problem is and which place can be improved.
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