Iron Billiton independent R & D remote monitoring equipment upgrade after-sales service       

In recent years, the iron extension machinery to enhance after-sales service, independent R & D remote assistance diagnostic system, through the system can remotely monitor the operation of the equipment, the real-time feedback to the enterprise service center, so that after-sales service efficient and convenient.

Through the PLC control system, the operation parameters of customer's asphalt mixing station are collected, and the data communication transmission in the system is realized by using 3G wireless network communication mode. The establishment of remote assistance diagnosis center can realize the equipment real-time monitoring, remote diagnosis, fault early warning, control system online upgrade and other services.

In this project, the iron extension machinery independently developed the remote diagnosis and acquisition data operation interface and conversion server. The remote assistance service has quick response speed, high work efficiency, reduced customer downtime loss, improved work efficiency, reduced maintenance costs and other advantages for construction machinery after-sales service. At the same time, it also makes the after-sales engineer deal with the problem more targeted.

With the increasingly fierce competition in the construction machinery market, in order to expand more market share, construction machinery enterprises actively improve after-sales service system. Iron extension machinery this measure, can timely safeguard customer interests, enhance brand image, pave the way for the future better development.