Lovol ten years overseas service warm hearts
The long road, has been 10 years of development, Lovol with excellent product quality, high-quality customer service service to win the trust of customers. In the meantime, Lovol to provide customers with timely and efficient service guarantee responsibility, and gradually establish a perfect service system, to explore the unique Lovol overseas service mode, in promoting the development of overseas business at the same time, but also the objective influence and change Chinese manufacturing in the image on the international market.
It is understood that, in order to overseas customers to provide high quality services, Lovol equipped with the same industry in the first major overseas service operations team. By taking the joint training of Lovol and university model, currently overseas service team already has hundreds of outstanding overseas service personnel, which has a bachelor degree of high-quality overseas service engineers accounted for more than 95% of the total number of real and overseas distributors and users of the barrier free communication. Ten years, Lovol service engineers dispatched more than 1000 passengers, and traveled the world nearly one hundred countries, nearly 10000 service users. From the snow covered Siberia, Russia to the vast vigor of the sub Saharan Africa hinterland, from warm humid Brazil to tropical rain forest in the flames of war in the Middle East, have left Lovol service engineers busy. Both the Mongolia agricultural procurement project bidding project of nearly 100 million yuan, the individual user or purchase only 1 cars, Lovol overseas service engineers in the same full service enthusiasm for every overseas users to provide the most intimate service. At the same time, in order to improve the local dealer service work efficiency, strengthen Lovol and dealers to communicate, and provide customer service service support and training for the. Over the past ten years, more than 20 overseas dealer service training classes have been held for more than 20 people. At the same time, a series of special training methods, such as one to one training, network training and video remote training, have also been carried out, benefiting thousands of people. Unique patterns of Lovol explore in service training, the Shandong Agricultural Machinery Research Institute approved, and jointly held the three Asian and African countries officials of the Ministry of agriculture training, and achieved good results, has become a bridge of friendship between countries in Asia and Africa Chinese. In addition to the traditional Lovol service support, has invested large amounts of funds, the construction of active service information. CRM service management system, electronic atlas system, SES service engineering system and a series of advanced IT means, greatly improve the dealer service efficiency, provide dealers with convenient, fast modern service support.
In addition, in order to ensure the product parts effectively and timely supply, Lovol have established large parts reserve center in Sultan, Mongolia, Algeria, Libya, Russia, Vietnam, South Africa and other countries. Provide the most timely spare parts supply for the local and neighboring countries, effectively support the demand of accessories in the terminal market.
According to Fukuda Lovol responsible person, Lovol overseas service in bid farewell to the brilliant in the first ten years at the same time, also ushered in a new ten year full of passion and challenge. The new ten years Lovol will continue to innovate service mode, perfect service system, a positive response to the national development strategy of "The Belt and Road". As a representative of China equipment manufacturing industry in order to protect the "The Belt and Road along the country's infrastructure construction and agricultural production responsibility, will establish a large reserve center in key parts of Central Asia, Southeast Asia, Europe and other regions, to establish a Chinese as the center, improve the parts supply network covering the whole ball. At the same time, Lovol will also make use of the Internet platform to build interoperability platform with overseas distributors and end users. In the aspect of training personnel, Lovol will state chief engineer training service as an opportunity to build up a cradle for overseas service personnel training.
In recent years, actively layout of the global market Lovol, differentiated demand around the overseas users, constantly enrich the product structure, strengthen the service network construction overseas, strict production process, high quality, excellent products, and improve service quality, enhance the level of service to members of business people, Lovol have a powerful the market competition ability, also make Lovol in the fierce competition in overseas markets, will have large orders reverted to the bag.
