Pursuit of customer satisfaction: the quality of the quality of the old customers who care for the old customers      

Capturing the hearts of users needs two aspects for construction machinery enterprises, one is product quality, the other is after-sales service, the first one is attracting new customers, the other is to catch old customers. Recently, in order to give back the affectionate love of old customers, the German industry group has carried out "your satisfaction, that is our pursuit!" For the theme of the 2015 German workers care for the old customer activities.

This activity covers products across the board, covering Shandong, Hebei, Tianjin, Henan, Anhui and other provinces and cities, led by general manager Tang Dayong, deputy general manager Li Tianwen, Du Yuntai, articles of marketing, service, technology and quality department staff visited the group of the old customers to visit.

During the event, visit the staff will be in close communication with the old customers site, listen to their voices, understand their needs, in order to solve the practical problems of the customer as the center, to improve the product quality, the product deficiencies, to provide practical solutions, in order to remove the user's Menace from the rear. In addition, an important task of this activity is to fully understand the current use of the company's "N" products through the user market research.

Through the development of this activity, the group can adjust the market response in time through the feedback from the old customers. To strengthen the confidence of the old customers to the German brand, and to give the old customers warm, for the German workers, the customer's satisfaction is the eternal pursuit of the company.