Strong cooperation, 31 services show professional light
China fifteen Metallurgical Construction Group Co. Ltd. and the 31 group has a high degree of fit and complementary cooperation, the strategic cooperation is an important measure of the powerful combination of complementary advantages, to further enhance the brand influence, enhance the core competitiveness of enterprises, promote the sustainable and healthy development is of great significance.
China fifteen Metallurgical Construction Group Co., the company has been pursuing a "core value of sincerity to the letter, the refinement effect, high innovation" concept, with "common development with customers, employees and social development, and the total harmony" for this mission and 31 "quality changes the world, first person, after doing" the core values of the mission and "create a first-class enterprise, create first-class talents, make the best contribution" has a tacit understanding and common vision agree without prior without previous consultation, it is probably the same culture, the Chinese fifteen metallurgical machinery brand in the choice of more favored when cooperating with 31.
Chinese fifteen Metallurgical Construction Group Co. Ltd. in Hubei earlier this year to buy 6 sets of 31 excavators, respectively in Belarus, Tajikistan construction, one of Belarus's largest pulp mill project for Belarus construction project, this project is not only for metallurgical received, metallurgical technology is sure to construction of our country must China, fifteen Metallurgical Construction Group Co. Ltd. this project is also particularly seriously, not only to complete the normal construction period, but also to the quality and quantity of surrender answer.
But in the construction of a wildly beating gongs and drums, SY235 equipment at the scene suddenly appeared the fault cannot be started, at this time the staff is very anxious, at present this project is entering a tense phase to face not only the Belarus manufacturers pressure is Belarus manufacturers questioned the domestic brands on the machine, these are so many large project department is responsible for people on pins and needles, when he really wanted someone to fix immediately resume construction. However, with the accompanying staff failed to troubleshoot equipment failure, because the equipment is to buy services, they did not expect 31 service to customer service, but in case of emergency, metallurgical project department is responsible for holding the attitude to try to seek 31 domestic sales customer service service support, did not expect to get 31 service response.
When the Hubei sales agent that in this case, after telephone inquiries, that failure is not so simple, simple description and can not determine the fault, in order not to delay the progress of the project, but also to maintain domestic brand image, Hubei sales agent immediately dispatched skilled in the engineering and summer workers to the scene troubleshooting.
Belarus arrived at the construction site, construction engineers found that the environment is bad, construction around 1.5 meters of frozen soil, the lowest temperature only minus 20 degrees, the weather was constantly changing -- sometimes yellow, sometimes snow, these have greatly increased the difficulty of troubleshooting. But in the face of many large staff anxious eyes, two engineers have braved the cold facing the wind, walk 4 kilometers to the next time they are digging machine, cold hands are stretched straight, the whole body shivered, but in order to find the cause of the fault as soon as possible, they did not get warm it into the tense in.
After inspection, equipment failure is due to the large amount of water and sand in the hydraulic system, cause the device to appear the whole car without action, this is man-made fault obviously, but in order to make the equipment to start construction as soon as possible, they don't care so much, begin to repair. We need to remove the equipment parts cleaning work area, hydraulic system also needs to be cleaned, but because the project lack of supplies, tools and engineering are scarce, summer workers basically can only use the original installation manual. Remove the time-consuming and laborious, and low temperature, the wind like a razor blade over their cheeks, palm, hand soon cracked out blood, while young summer workers face harsh severe weather too much, headache symptoms, but he did not tell his physical condition and engineering project department people, but quietly put in the work of the body, because he knew that if the rest of their own, that will not only increase the burden of work to peers, is to let the fifteen Metallurgical Construction Project Department of the 31 services do not trust, he can only matter teeth uninterrupted work, to distract their pain and suffering. Person in charge of the project at their hard maintenance, will be moved, but I also get a decent tools to the final approval for the sum of only two pairs of gloves and work for the summer.
Although only two pairs of gloves, but for the engineering and summer workers, is the project staff for their affirmation and respect, they decided to deal with the fault as soon as possible. But when they remove the parts cleaning, found fengshahenda, soon the cleaned parts covered with a layer of sand, thus cannot be solved at the scene of equipment failure. The two engineer immediately to the project department should be moved to the safe place cleaning equipment, for the 31 engineers, the project department has been clear in mind, and soon adopted their proposal. The equipment to shelter, engineering and summer workers a moment can not delay, immediately put into the cleaning and debugging equipment, will finally return to normal, while summer workers have tired without any effort, it will inform the man of his physical discomfort.
The project team is responsible for the people heard speechless, he looked at the two service 31 service personnel these days, not only thanks to his, is on the 31 service has a deeper understanding and moved, this time he has not expressed in words, only a hand hold summer jobs. After returning to the sum of summer workers received a fifteen Chinese metallurgical project department in their letter of thanks, at their heart be calm, the customer is certainly on the 31 service engineer's great support, but also on the quality of the support equipment 31, everything is worth it for them!
In order to realize the "quality change the world" dream, 31 has long been highly concerned about independent innovation, leading the progress and development of the construction machinery industry. Not only that, the 31 is also highly concerned about the needs of customers, creating the industry service standards, customer satisfaction survey in Chinese Quality Association won eight first. The 31 Group adhere to the "quality changes the world" values, change the image of the world China manufacturing products to high-quality products and services, to achieve the "Chinese dream contribute to a positive energy".
