Volvo building equipment virtuous cycle force after market services
All along, after the construction machinery market services is a fertile land, but also the fight for each enterprise. And for Volvo construction equipment and its dealers, training excellent talents is the key to victory. Service personnel should not only have excellent service skills, but also be familiar with the post market policies, understand the business process, and have the ability of service management. At present, Volvo construction equipment benign cycle, force after the market service and adopted a series of measures.
In order to cope with the situation, Volvo building equipment from 2012 officially and dealers jointly launched Volvo technology specialist dealer trainee program, focusing on the training of dealer management personnel with high potential, strive to improve the overall level of service market.
"Techniques" and "Tao" combination of elite training mode
As for the country's elite training program, the trainee must first recommended by local dealers, followed by the screening interview assessment, training for relevant departments to join Volvo building equipment. The training is conducted through mentoring, and all the teachers are experienced and perceptive post market service providers to ensure that trainees receive the best guidance. Trainee in the training will be through workshop factory practice, product knowledge and business training, process and policy training, post practice and other training links, and every three months to conduct a performance appraisal and job evaluation.
In the training process, the Volvo building equipment on the one hand for trainee professional skills (such as maintenance skills, overhaul skill) leak filled, but from the long-term development of the trainee's perspective, focusing on the construction of trainee knowledge system, from the level of methodology for training students to recognize after market service system and service. The trainee "skill" training, guidance and be good at giving systematic guidance on demand, let them really understand the market, after Volvo's service of "Tao", obtain independent thinking and ability to solve difficult problems, and then from the foundation to enhance the service ability.
The interaction of common achievement, Teaching benefits teachers as well as students., virtuous cycle
In order to realize the individualized, learn from each other, after assessment every three months, the trainee can put forward their hope to strengthen the project focusing on the training of teachers; and teachers also have the duty to help the trainee improve weaknesses skills, improve shortcomings and help them realize their ability to leap. After the training, the graduate students will return to the original dealer, as the backbone of the leadership of the technical team to carry out specific post market services. At the same time, they will also build a communication and mutual aid bridge between Volvo construction equipment and distributors, to help dealers better integrate into the Volvo construction equipment market service system.
Volvo technology specialist dealer trainee project director Li Haibo said: "these trainee back around the dealer after market service policies will help dealers to better implement the Volvo building equipment, while helping to cultivate more excellent technical talents, forming a virtuous circle. This is not only an important means to improve the service quality of Volvo construction equipment, but also the long-term commitment of the company to the Chinese market and the growth of dealers."
Great achievements, broad prospects
Since the project has been launched, 10 trainees have graduated, and 8 are currently in training. In June this year, with Volvo construction equipment of the order, 1300 car service car project formally embarked on a nationwide tour of inspection equipment, after the market a comprehensive upgrade of care activities. In all parts of the country, there are graduates trainee in the post market service frontline job, guide dealer service personnel to carry out equipment maintenance inspection work, to ensure the Volvo building equipment after market care activities smoothly. While training at Volvo's headquarters in Shanghai construction equipment trainee also played an important role in the activities, they not only with technical manager together to participate in the project planning, as an important role in coordination and various departments and dealers in. There is no doubt that it is their efforts to Volvo service quality and standards of building equipment to a new level. In the future, with more excellent service personnel benefit from training projects, Volvo construction equipment will continue to optimize the implementation and management of market services, providing strong protection for Chinese users.
Volvo construction equipment in China
Volvo construction equipment is the world's leading construction equipment manufacturer, is China's trusted partner. In the past 180 years, Volvo's construction equipment has led the industrial transformation with its excellent quality, solid safety commitment, innovative technical achievements and continuously optimized customer service concept. Volvo building equipment also put its most advanced environmental protection solution into full cooperation with China to help industry and China achieve the long-term goal of sustainable development.
