XCMG excavator in 2016 to become the national implementation of customer satisfaction engineering advanced unit

Recently, the 2016 national implementation of customer satisfaction evaluation results, won the "customer satisfaction service XCMG excavator is advanced unit" title.

Implementation of the "customer satisfaction project" was launched Chinese Quality Association, a social engineering quality and with the relevant departments, the national industry association to jointly promote the quality, to guide enterprises to establish the concept of user centered business philosophy and customer satisfaction as the standard, and continuously improve the quality of products, engineering and service.

Xugong to lean management and digging machine benchmarking method for support, closely around the key quality indicators, continuously improve the level of quality management system, from the source pulse, strictly control the supplier quality, and improve product quality. Adhere to the "leading technology, not destroy" gold standard, mining and mining machinery to provide quality products for customers at the same time, XCMG excavator to customer demand-oriented, adhering to the "create value for customers, help customers successfully" service mission, practice the whole process, all-weather, all-round, full "service commitment and continuously improve customer satisfaction, get the global customer recognition and affirmation.