Haikou new Guanghai service station: the strong backing of China heavy steam 

Time flies, fleeting, Haikou new Guanghai special service station (SZ04) since 2006 to join the China heavy truck, the spirit of "family" service content, service concept, service tenet, ushered in the tenth year. Along the way, they have developed from the small service station of heavy steam to the only 4S and AAA service station in Hainan, and have a qualitative leap in all aspects.

In 2016, more than half of them, looking back at the service course this year, bring them more reflection and exploration. Compared with previous years, heavy duty service policy has undergone major changes this year. The introduction of new measures is both a test for the heavy truck after-sales service and a challenge for them. With the fluctuation of the economic situation, heavy duty policy began to change qualitatively. For example, the implementation of the 100% bar code out of stock, the APP of smart heavy truck and so on, and more stringent requirements for service and technology.

How should they adjust the service pace and the change of heavy steam in a timely manner and become the most important part of the aftermarket work in the latter half of the year. To solve this problem, they re established the service process, the original customer retention and high, for the establishment of detailed records in the maintenance station of the user, truly know ourselves.

Haikou new Guanghai service station in addition to drive sales service concept, more emphasis on the essence of family service in the reality of the penetration of customer service service, service deep practice basic skills, through the connotation of It's perfection itself. from each link of sales - Accessories - customer service - maintenance, service is not only the slogan to relatives. Their intention is to "broad spirit relatives" cast in each truck in the minds of users, users encounter difficulties, the first thought is that their "family" service, every day they smile is always reserved for the most need their heavy users, the user's interest is their mission.

The service of Haikou new Guanghai thoroughly implements the brand of China heavy automobile after sale service - relatives.

First, "warm tips": in a special season or for the first time the first strong protection of the vehicle, to timely remind users to maintain and correct use of vehicles. Users are more familiar with the characteristics and advantages of China heavy vehicles; users very much puzzled place to patiently explain; posting reminder language in the cab above; and telephone to inform the user of vehicle maintenance, so that the car to create greater value for the user benefit.

Two, "express train": for out of service, time is everything. For this reason, no matter any special weather, time and place, it is in the fastest time to get to the scene until the vehicle is fully working. The station is currently equipped with more than 10 service vehicles at any time, 24 hours of service, receiving the information of users for 5 minutes in response to information.

Three, send cool summer: actively cooperate with the headquarters of the organization, successfully launched the "summer send cool activities through a bottle of refrigerant bridge China heavy duty truck and the user's mind, to narrow the distance between each other, make the relationship more closely together, the user can hear the voice of truth, grasp the user's needs and views.

Four, filing: a complete archive is set up for vehicles that sell and enter the factory to maintain and repair. It can better grasp the quality information of vehicles, facilitate the return visit, visit, and send warm greetings on holidays.

Five, return visit, visit: for the factory maintenance, repair vehicles after a 3 day return visit, regular visits and visits to customers, help users use and maintain the vehicle as soon as possible, and timely feedback user information. Want the user to think, the urgent user is urgent, make the utmost effort to satisfy the user's demand, maintain the prestige of China heavy steam and its product, open up the new market.

Six, "into the factory courteous: all plant maintenance vehicles, small gifts carry, a service station 24 hours service hotline, customer needs not convenient.