Hunan Zhongwang micro film "return" for customer return 31
The quality of an enterprise depends on its attitude towards customers. In the construction machinery industry, losing a customer will lose a valuable asset and a long-term partner. Today, the 31 agents in Hunan Zhongwang micro film "return" to tell the original development process, with better service to allow more customers to return 31 brands.
28 minutes and 18 seconds is the length of the film "return"; the 31 first excavator purchased in 2005, and the return to 2010, took a full five years. This process is far away, this process stand by knowing, no matter low, growth, transformation, development and growth, 31 people adhering to forget the beginning of the heart, always have faith, let the customer from disappointment, refused to move, acceptance, to buy again. The growth of the 31 agents has grown up.
Recently, the construction machinery industry 31 brand agents Hunan sinowon original micro film "return" on the network by the blitz. Video release only 3 days, the network clicks more than 40 thousand, the industry is well - praised. 31 agents all over the country have asked employees to organize their study and view. Sany also affirmed the piece: "today to overcome the difficulties of South American countries Suman, read the" return ", looks good, the key is to find the concept of old customers good advice, heavy machine learning agents starting from the new starting point in, found the old customers, to open a new chapter in the 31 heavy machine and grow together with customers the big, this is not simply a movie, but to mobilize the old customers return movement."
Founded in 2007 in Hunan, after 8 years of struggle to become the industry leader, with more than 7000 customers, but only can be linked to more than 5000, which means that in 8 years, Wang inadvertently lost contact with nearly 2000 customers. This figure, let people feel the sting in. People find themselves in a melting pot in the market, but also deeply felt, every choice in the customers are the most valuable wealth, not to lose any.
In trying to pass a "return" micro film, marketing, service calls and alert fighters, pictures of Wei Jianguo and Lu Shiping, adhere to the value of the customer first, service-oriented concept, customers do not give away. In the past paid a heavy price, today to draw a perfect period, starting from the heart, to customer service to do "incapable of further increase" stage, more hard, more sweat, keep going forward.
Wang invited customer Mr. Zhou Deping portrait appeared, hope to use the true story and the situation to get back to the past. Today, the return of Zhou Deping, Wang is the best witness to. Wang hopes to "return", let the existing customers feel in sincere service, let more lost customers choose to return, let more customers to choose 31, 31 believe, to cooperate with the 31, to achieve a win-win situation.
As everyone knows, the 31 products are renowned in the industry, the 31 service is warm, if the 31 agents are like this in, then 31 in the domestic and foreign development status will further behoove. So, if other industry enterprises can draw lessons from it, will the development of China's construction machinery industry grow up?
