Liming heavy industry: customer service as a teacher to enhance value
At 10:00 a.m. on August 22, 2014, the third sunrise heavy quality campaign started at the headquarters of the enterprise on time. The theme of the campaign was "value added service and shared value"",. Liming's first "quality campaign" started in August 2012, because of its pioneering, deep and persistent, every year by many well-known domestic media attention. Compared with the previous two sessions, this year for the first time explicitly put forward the call for learning from customers.
Production center Zhao manager said at the departure ceremony: "quality products are constantly denied, constantly improve, and constantly improve the results, and all this requires us to continue to the forefront, in-depth into the use of customers to research, visit, to communicate."."
Like many industry benchmarking enterprises, it is the only way for enterprises to learn from customers and grow with customers. Liming heavy industry to complete the "hundred enterprises, tens of billions of profits" of the "double hundred" target, also need to maintain a humble heart of customers, customers to learn modestly, because the customer resource is the important wealth and the lifeline of enterprise, is the enterprise long-term trust and rely on the good teachers and helpful friends and business partners. Constantly satisfying the needs of customers is the foundation for the survival, lasting and healthy development of an enterprise.
Although the company in product development and production, technology and technology has been guaranteed to provide customers with quality products, and the maximum from the customer's point of view, for the use and maintenance of products to facilitate. However, customers are the experts who use products, and have more say in the use and improvement of products. Learning from customers can provide a wealth of information for enterprises. Deep into the customer production site, through face-to-face communication with customers, not only can the customer get the latest product information, product usage, product service feedback and product improvement ideas, to meet the existing demand, customers create new customer needs, innovation and improvement so as to explore the new business opportunities, stimulate products; and through customer evaluation of different enterprises and attitude, business leaders can be used as an important basis for judging the situation of competition.
Today, the quality of miles to attend the third session of the activities of the team will go to a thousand miles away from the customer site to practice the company "service value" concept, through visits to customers and front-line workers responsible for the field to understand the use of equipment, provide on-site technical guidance for customers to complete the company leadership: earnest trust "we believe that the customer is always our source of wisdom, with more efficient and meticulous service to our customers for our trust and expectations, to deliver more value to customers, but also let more customers know Li Ming from dawn to dawn, understanding of trust, recognition of the dawn."
In recent years, liming heavy industry has held "quality of ten thousand miles" activities every year, focusing on serving customers. "There's only one foot between us and our customers.". Customer satisfaction is our eternal purpose ", carrying the first two years of experience, liming heavy quality Tour team has to get ready for battle, for the company's order, can start, with professional and technical services to customers, customer feedback, customers do the most trustworthy person!
