Linde, established in 1904, is a century old shop in the forklift industry. In 1993, under the leadership of former Prime Minister Li Peng and former German Prime Minister Cole, Linde forklift set up branch offices in Xiamen. Over the past 23 years, Linde has provided 120 thousand forklifts for more than twenty thousand Chinese users. Such a large number of forklifts in a variety of logistics scene is widely used, to ensure that forklift equipment efficient and stable operation, has become the top priority of Linde after-sales service.
Innovative models provide users with a variety of Solutions
"To ensure stable and efficient operation of forklift, forklift equipment in addition to need to have high-quality, is also very important to the maintenance work, especially the goods handling needs to ensure that hundreds of thousands of units to complete a variety of user equipment forklift well, the forklift enterprise customer service service posed a severe test." Mr. Huang Yuanqing, the service director of Linde (China) forklift truck Co., Ltd. said.
In the face of all walks of life to the needs of different users, Linde also innovative cooperation model, in addition to the user purchasing Linde forklift trucks, also the country's first forklift rental service model, specifically for the production of summer strong beer and beverage industries, "double eleven" before and after the electricity supplier courier industry, need an inventory of the assets of the enterprise before listing, or not independent management of forklift the need for external assistance with the temporary needs of enterprises, through leasing forklift, saving the purchase cost of the user, and satisfies the need of production. Regardless of the type of user, Linde has a comprehensive maintenance service to ensure the efficient performance of the forklift in a variety of scenarios. Huang Yuanqing director said: "Linde proposed rapid response (celerity), convenient users (convenient), cost reduction (cost), communication (Communication) 4C maintenance service standards. The traditional way of forklift maintenance is telephone repair. This kind of maintenance is very likely to cause the production stoppage of users and enterprises. Therefore, Linde pay more attention to the regular users of maintenance services, according to different users, to make maintenance plan for the user, in addition to the demand of large companies, such as Volkswagen, Fuyao, Linde will have specialized in factory personnel to provide maintenance services. In order to meet the needs of users for forklift equipment maintenance, Linde also provides one-stop service, cleaning equipment and other maintenance together. At the same time, in line with the trend of the times, Linde adopts APP, WeChat repair and other more timely and efficient measures, so that the 120 thousand sets of forklift equipment in the user's factory stable operation."
Lubricating oil provides overall care for forklift trucks
According to director Huang Yuanqing introduction, Linde more than 20 years ago to sell China's forklift equipment, many are still stable operation, equipment life long amazing. And to ensure that 120 thousand sets of forklift equipment stable operation, maintenance service requirements can be imagined high. In the middle, the role played by lubricating oil should not be underestimated.
Director Huang Yuanqing said: "Linde has always insisted on keeping generation and repair, design and practice of forklift maintenance service concept, preventive maintenance, regular equipment inspection, lubrication, fastening parts etc.. In this, lubricants play an important role."
In all parts of the forklift operation friction, all need to reconcile the lubricating oil, lubricating oil as the truck's blood, forklift operation more flexible, fast and stable, due to the presence of oil, ensure the service life of the equipment, prolong the use period of a lot of parts, reduce the failure rate. At the same time, lubricating oil also plays a supporting role in reducing equipment noise. "The reputation of the device depends on the performance of the device in use, so maintenance services are critical," said Huang Yuanqing. Linde and many internationally renowned oil companies have cooperation, such as Shell and so on, in the forklift special oil products to become our high-quality partners. Lubricating oil forklift used in the factors to be considered very much, many moving parts need lubricating oil, but the effect of different parts, so the lubricating oil of the needs are not the same, the forklift truck rear axle steering system as an example, we need according to different conditions, to understand the rear axle frequency, load and other information thus, adding the most accurate oil. The use of forklift trucks regardless of industry, transportation, warehousing, almost involves goods lifting factories will be used, the forklift used in the food and beverage business and container port of forklift is completely different, so we will be based on the user's usage scenarios of the lubricating oil put forward different requirements. And because of the difference between the north and the south of China, the climate conditions are different, so the lubricating oil used in the internal additives needs to be considered separately. Happy is that partners can provide a variety of support for our oil demand, develop a variety of needle oil category for different scenes and different cleaning requirements, different equipment, different forklift parts, so as to ensure the efficient operation of Linde equipment, forklift will play to the best performance of linde."
When it comes to power system of the forklift, director Huang Yuanqing said, Linde electric, power system and other internal combustion forklift, but no matter what type of forklift, are more or less need to provide power for the hydraulic oil, and load the weight lifting arm forklift handling process, stable and accurate is hard, in addition to the design structure and parts of equipment the fastening, the quality of hydraulic oil also plays a very important role.
In order to enable users to better use forklifts, Linde also provides users with specialized training support, improve the user's maintenance capabilities. At present, Linde has to be achieved by scanning the two-dimensional code to inform the user what kind of equipment needs maintenance work today, when add lubricating oil, when fastening parts, when testing equipment at a glance, intelligence equipment significantly improve.
The huge market space calls for better post market services
With the loss of Chinese manpower cost advantage, automation will be more and more application in the logistics industry, equipment to replace manual, not only can save manpower cost, but also enhance the production efficiency and processing quality, so in the future, the forklift will increasingly be used in more cases.
Director Huang Yuanqing said: "23 years ago, Lin Degang has just entered the Chinese in time, the whole country has 20 thousand sets of forklift equipment. But in Chinese forklift market development speed is very fast, in 2005-2010 years, five years, Chinese forklift number more than 10% annual growth rate, beyond the United States and Japan, has become the world's largest forklift market, 2010-2015 years despite slowing growth, but in the base of the large number of units, each year is still huge, now the year about 200000 sets of new China forklift, after market service is especially important."
Lind grew up in the warehouse to lift 1 tons of equipment, to lift 40 tons of container port transportation equipment can provide. In order to better serve users, Linde has set up the Asia Pacific component center in Xiamen, and will also build parts centers in other cities in China in order to provide more timely maintenance services to users. In China, more than 300 engineers are also providing innovative support for users in China and other regions. For lubricating oil, forklift parts supply chain system control, director Huang Yuanqing said: "Linde has been strictly controlled the quality of the products, we will advance to the quality control of all the supply chain, can not have a local error. We also supply engineering and technical personnel in the supply chain of lubricants and other enterprises, so as to improve the quality of the products from the source."