The details of Volvo building equipment are visible everywhere    

Volvo building equipment can be seen all over the world, so how does the brand with such a large customer base stand out on the market? This is due to the details that Volvo has focused on.

The efficient and extensive after-sales service has set up a reliable customer service brand for Volvo. The customers of the Volvo building equipment are distributed in the production and transportation sites of all the ports, mines and forest farms throughout the country.

However, today, the rapid development of society, the needs of users are also gradually improving. At this time, it is important to pay attention to service details and provide customized service content to become an important measure to upgrade the Volvo customer service experience.

As a result, Volvo building equipment, "care for the heart, professional accompanying" customer experience upgrading activities since the launch, has been constantly praised by the customers. Among the numerous characteristic services, 24 hour stagnation service and mobile service station are especially worth mentioning. They vividly explain Volvo's idea and action of fine customized service.

For example, in the port of Dandong, the port has a large volume of freight, and has launched bulk cargo, containers and passenger routes with more than 90 ports. In a huge amount of work, 90% of the main equipment of Dandong Port Co., Ltd., the Volvo wheel loader and excavator. Among them, the EC290BLC excavator and the EC360BLC excavator are mainly responsible for the loading of the freight train and the work of the material leveling in the carriage.

These devices are not only strong in their body, flexible in pace, but also in efficient work and oil saving. Lu Dazhong, chief engineer of Volvo building equipment dealer, Liaoning Zhong An Machinery Co., Ltd., introduced: "no matter from the reliability of equipment, the comfort and fuel efficiency of operation, the Volvo equipment is very suitable for Dandong port's operation needs."

These devices are all 24 hours without stopping, and want to reach 24 hours of operation without error, it is necessary to carry out a careful routine maintenance check.

In order to implement this demand, Liaoning Zhong An Machinery Co., Ltd. carried out the "stagnation point service" in Dandong port, which was stationed in the port by service engineers, and carried out 7x24 hour uninterrupted equipment maintenance service. Every day, the staff will launch two physical examinations for the equipment, which basically prevents all devices from running. It also makes the running time and life of the equipment extend greatly. In Dandong port, part of the equipment has been used for more than 10 years, the longest one has even exceeded 20 years, but they still maintain excellent working condition.

In order to meet the special needs of users, Volvo also customized the mobile service station specially. In the future, the consignments sold in Fengkai can be directly put into the container of the service station, which not only improves the brand image, but also facilitates the storage and use of accessories for customers.

There are countless customers in the details of Volvo building equipment and customized services. Service is not a task, but a responsible attitude and concept to the customer. Since entering the Chinese market, Volvo construction equipment has continuously upgraded the customer experience, meeting every need with professional and detailed services, and taking every responsibility to protect every trust. In the future, Volvo equipment will continue to work with dealers and partners to create value for the development of customers and industry.