The guardian of Zhonglian in Urumqi: Tian Quan
Every silent guard deserves our respect, teachers, border guards and so on. In the construction machinery industry, those who silently guard in the post are also worth remembering. Among them, the guardian of Zhonglian in Urumqi - Tian Quan is such a person.
Tian Quan is the ZOOMLION concrete machinery company Urumqi service station, March 2008, he was assigned to the Xinjiang area, while in Xinjiang, he married, have children and other life events at the same time, he also witnessed the area from 5 to over 200 people witnessed the process, Xinjiang team from the annual sales of 40 million to 1 billion gorgeous turn.
He has been serving in the area for 7 years. In order to maintain equipment, he often run in the vast Gobi, although the conditions are difficult, but Tian Quan earnest dedication, high quality and efficient service has been affirmed by customers and colleagues. Naturally, the customer sent a banner is numerous.
7 2014 an early winter morning, Changji Hui Autonomous Prefecture of a construction site because the wire rod was knocked down, running the ZOOMLION 120 mixing station suddenly within the cabinet, billowing smoke, the customer is very anxious, hurried to the service station call. Tian Quan received customer calls, to the fastest speed mixing station, he found in the operating room after the short circuit burned wire and black instrument mixed a group, exudes a strong coke paste flavor. Tian Quan quickly enter the working state, his hands according to the circuit diagram and the multimeter re wiring, due to shut the gates, he can only use a flashlight to troubleshoot a accessories. Unconsciously, two hours later, the burned line has been replaced, and the damaged fittings have been determined. Tian Quan immediately drove back to the warehouse to get the necessary accessories, then went to the mixing station and replaced the new fittings. Then he switches on, starts, starts, runs, and the equipment gets back to normal. At this time, the client manager and the site manager who had been waiting anxiously behind him breathed a sigh of thanks and invited him to dinner and gave him a gift. Tian Quan refused to entertain guests and gifts, he said: "to provide customers with timely after-sales service is my responsibility, which is all ZOOMLION customers should enjoy the rights and interests."." And then drove back to the station. Unexpectedly, the second day early in the morning, customers put the banner to the service station.
Another time, but also in the early winter, the lowest temperature in North Xinjiang has dropped to -10 degrees Celsius, this is all mixing station in the key period of rush period, to call a customer service station, feedback equipment operation failure. In Xinjiang, because of the weather, the general construction site has a few months of winter break each year, so near the end of the year, all mixing stations will finish the final production task ahead of schedule. Rescue field such as fire fighting, Tian Quan received the phone, no time to take into account the cold, immediately with tools to drive quickly to the customer site. Arrived at the customer site is already more than 7 in the afternoon, Tian Quan did not take the rest, put into the equipment inspection, after careful inspection, judging that the reducer failed to maintain time, resulting in failure. Maintenance, due to low temperature, the speed reducer weight caused by factors such as the removal of difficulties, not to delay the customer production, in collaboration with the customer site staff to Tian Quan removed in reducer extreme environment, then installed the corresponding accessories, mixing station finally resume production. At this point, Xinjiang customers sent a cup of hot tea, said: "you are my old friend, I know you will not want us to thank any gift, drink a cup of hot tea, warm body."."
We sing a person, because of his selfless dedication, for people to do things are our example. Tian Quan, whenever customers encounter difficulties, whether it is windy or rainy or hot sun frozen, he always to the user and the interests of the United States as the highest standard, practice their mission.
