Heart moved leiwo rotary drill we are more professional users
In August 6th, leiwo rotary drilling service hotline 400 suddenly sounded, the phone came to Guizhou customers Chen anxious voice: "my machine at work when a failure, hole collapse, drill now serious tilt, please help me to handle it as soon as possible, otherwise it will turn to understand!" in brief, 400 customer service told customers do not worry, good crane and other auxiliary equipment to prepare service personnel at the scene, immediately rushed to the scene.
Put down the phone, the first time the 400 organization called Revo rotary drilling service engineer team, the use of remote consultation system in the company headquarters in Guizhou leiwo 1000 rescue rotary drill user.
Rotary drill Guizhou leiwo stationed staff Zhang Hao and Wang Chen received leiwo rotary drill 400 telephone service dispatching, while starting Lovol rotary drilling company part of the car service and remote consultation system contact. After arriving at the scene, two people found that users of the rotary drill leiwo because of improper operation has seriously forward, and delay time may cause significant losses. 26 year old Zhang Hao saw this scene, did not have time to replace the rubber overshoes, facing the cold and the muddy ground, jump on the rig, with a tiny bit to luffing motion rotary drilling pile hole to avoid continuous collapse, to the rescue scene to win a valuable buffer time. Wang Chenzheng through the rotary drill leiwo remote consultation system and company headquarters remote rescue center jointly planned rescue plan, coordinate the site layout and the crane in place laying steel on site. An hour later, the rotary drill leiwo towering finally from the collapse hole slowly back to a safe area. Chen's face was filled with tears of excitement as he watched his rig escape smoothly.
Later, when we again drill and Spin Master Chen talk about the situation, Chen still excited: "when the drill hole did not consider too much, the end of the day the rush to a knock on the trip. Who knows that the rock below is too unstable, the machine hand is not careful, most of the drilling rigs fall into the drill hole, it's scary. When looking at leiwo screwed my drill, millions of machines, the heart is really uncomfortable ah! Then leiwo rotary drill to service engineers, help me to point out the drilling rig, I really feel it is from hell to heaven."
The real thing and win customers with excellent service skills, leiwo rotary drill with the help of information people remote service platform, the implementation of sophisticated management, to build all-weather and all-round service system, providing industry-leading customer service service experience for the user.
