Doosan 2014 customer care activities: grateful customers       

2014 is Doosan construction machinery into the Chinese market 20th anniversary, in the past 20 years, the majority of new and old customers for Doosan encouragement is the driving force of Doosan growth. In order to repay the overwhelming majority of Doosan customers, Doosan construction machinery will be designated as "thanksgiving service year" in 2014". In April this year, the "equipment carrying all things promise mountain" as the theme of customer equipment inspection activities as one of the Thanksgiving project kicked off.

This year's patrol activities are very different from previous years. According to the construction season, the patrol is divided into four seasons: spring start, summer air conditioning, autumn mining, winter warehousing four stages. The main equipment for inspection in the spring before the start of inspection and maintenance, including battery maintenance, oil equipment inspection, the potential hidden trouble shooting; summer inspection is the inspection and maintenance of equipment of air conditioning system and engine cooling system, including air conditioning radiator and pipe, hydraulic oil radiator, water tank check dust; inspection equipment components in autumn and winter before the storage and winter maintenance inspection of.

At the same time, in order to ensure customer satisfaction, the implementation rate and the authenticity, from the inspection object selection is also different from the original factory, assigned to the agents to choose, fully embodies the customer-centric implementation of inspection, inspection of the customer satisfaction reached 99%, the next inspection will be opened in autumn and winter.

In addition, Doosan integrated service inspection car was also in the country targeted inspection service, up to now already support 6 dealers 115 sets of equipment for on-site performance testing, get the customer consistent high praise, the follow-up will continue to be more value-added services to our customers, to ensure the normal operation of Doosan equipment.

At present, the spring and summer patrol inspection has been successfully completed, the inspection implementation of 23 dealers, inspection customers more than 2000, so that customers deeply feel the care of doosan. Doosan always give Thanksgiving customers Doosan help in the growth process of the Doosan, because customers, regardless of the weather.