Fangyuan Group actively strive to forge ahead
Fangyuan group was founded in 1970, the beginning of entrepreneurship, is a patchwork of livelihood workshops on village mill, after forty-six years of development, has been built to the construction machinery, wine and oil processing industry as the leading three, hotel services, transportation, construction, pawn investment as auxiliary. Both the industry of large enterprise groups.
The group has jurisdiction over the Construction Machinery Co., Ltd., lifting machinery, building materials machinery Environmental Protection Technology Co. Ltd. and other 26 subsidiaries, investment in the establishment of wholly owned manufacturing enterprises in Beijing, Shanghai, with a provincial technology development center, covers an area of 1 million 800 thousand square meters, construction area of 1 million square meters, the total assets of 2 billion 500 million yuan, have the staff of 2600 people. From 1 to November this year, the main economic indicators have increased by more than 40% over the same period of last year, and the enterprises have maintained a sound momentum of steady and healthy development.
Since the start of production of construction machinery products in 1984, Fangyuan Group adhere to the "people-oriented, science and technology enterprise, industry serve the country, contributing to society" business philosophy, relying on scientific and technological innovation, optimize product structure, expand the scope of business. Construction engineering machinery products Fangyuan Group production by up to thirty series, more than 180 varieties, the product has been China Quality Management Association as "customer satisfaction products", "a" trademark was named "A Well-Known Trademark in China". The group has won the "national construction machinery industry quality management enterprise", "national construction machinery industry quality benefit advanced enterprise", "China machinery industry top 100 enterprises", "China engineering machinery industry top 50 enterprises", "the contract and trustworthy enterprise", "advanced enterprise implementation of performance excellence model".
First, the organization of all staff to implement customer satisfaction management, establish a user centered service concept
Over the years, Fangyuan Group adhere to the quality of corporate culture as a strategic task, enterprise quality culture is the embodiment of all the members formed in the long-term business activities to take the quality as the core of all quality management concept, operation mode and management method, and the final value of the product quality performance, make the enterprise internal to establish a unified quality values, promote the improvement of enterprise quality, the formation of user centered service concept at all.
1, establish a learning and innovative organization, strengthen the user satisfaction education of the workers in the key position, unremittingly. Positive to workers to carry out occupation moral education as the important content of workers "3" normative education activities, take lectures, blackboard newspaper publicity, answer contest, essay contest, speech contest and other forms of occupation responsibility for workers, occupation morals, occupation and discipline education. To organize "the program for Improving Civic Morality", "code of conduct", "a group of Fangyuan group occupation ethics", strengthen the staff's occupation occupation ideal, responsibility and discipline education occupation training, standardize the behavior, lay a solid foundation for thought, service users as each staff's occupation ethics, quality management, users will instill the concept of the supremacy of the majority of employees and to receive high recognition of employees, which translates into the conscious action of every employee, to improve the quality of products and services to.
2, carry out labor competition, improve the level of staff skills, and lay the foundation for the quality of service users. On job training, in different areas of labor competition activities, in the process of production and carry out mutual mutual match "activities, the majority of workers than dedication, than the work efficiency, the ratio of output value than income, team building, quality service, competition ability, race game skills, innovation, competition competition and economic benefits; carry out the" marketing expert contest "activities in the sales cycle, given task, index, time, ratio of progress, efficiency, ratio of contribution; carry out advance service quality than in the logistics services, market oriented than benefits" activities, activities in the process, make full use of various media, layers of propaganda, layers of launch incentive, advanced spur lagging behind, to create a "fight, rush, super ratio, and help" the competition atmosphere, have excellent technical skills of workers.
3, create a respect for quality, respect for brand, respect for the user's strong atmosphere, forging excellent product quality. Adhere to customer satisfaction as the indicator, Fangyuan group established the "create brand, strong quality, tree brand" striving for the development goals, for the quality of products, has made "resolutely stop irresponsible behavior", "who hit product quality brand, quality education requirements to hit the rice bowls" and "intentionally cause quality problems is the" quality requirements, let the people. To carry out a series of quality assessment, quality competition, quality excellence, Jiangyoufalie, creating everyone concerned about the quality, everyone pay attention to quality, strict quality, everybody all to create quality "good atmosphere. In May this year, the production line selected 8 "Fangyuan group of outstanding craftsman" oriented, to be grand recognition, advocating "artisan spirit", the group called "promote the artisan spirit, promote a brand" theme, to strive for excellence, rigorous attitude to create excellent brand full requirements of strict in demands.
Two, set up the market quality concept, to meet the user requirements for the goal of work
Fangyuan group put forward the "user demand is our goal", attaches great importance to the quality management of investment, improvement, management innovation, casting quality and provide the basis for the creation of a famous brand, reliable quality,. Actively carry out mass quality management activities, promote the quality of full awareness, fully mobilize the workers directly involved in quality improvement activities, training the workers sense of ownership, improve the quality of enthusiasm.
1. Strengthen process control. In order to strengthen the supervision and control of production processes, improve product quality, in his initiative, has developed a "shopping outside inspection system", "process inspection system", "final products inspection system" system inspection system and a complete set of product quality assessment system. To strengthen the quality management of the whole process, from the company, the factory to the workshop, from the design, manufacture, production, outsourcing, from raw materials into the factory to a machine factory, in strict accordance with the standards of production, according to the system step by step control, according to the procedure of check, according to the duties of the layers of supervision. Before the products leave the factory, strengthen the factory test, to eliminate all kinds of factors affecting the quality of the products, failed to eliminate hidden dangers in the factory, never let an unqualified products, users purchase satisfaction, with the rest assured, improve the group's reputation. In addition, the group set up a special assessment team, the quality management 1000 appraisal rules and customer service service management procedures, each week of each basic unit for quality work assessment, examination results and staff bonuses directly linked Jiangyoufalie. The establishment of project quality management, quality improvement award award and other awards, for this reward amount reached 300 million yuan every year, to ensure that the system implemented, fully stimulate the enthusiasm and initiative of workers to improve the quality of products.
2, the formation of regular supervision. Over the years, the quality management department has been asked to seriously consult the users, improve the work and draw inferences from others. Continue to carry out the "quality month" activities, through the annual selection of "quality management advanced unit", "quality post pacesetter", "quality management" guardian, establish a typical model to determine, enhance the quality awareness of employees, strict product quality mark, set up "the next step is the user, the next step is God the concept of" the formation of the internal management of the "market, socialization, standardization, strengthen the concept of law, the cadres and workers of the famous brand consciousness, quality consciousness, the" quality "two words deeply rooted in their mind, and obtained the sublimation. After the station in Pakistan Chashma nuclear power plant construction Fangyuan group of concrete mixing and pouring in September 24, 2009 in Haiyang the first nuclear power nuclear concrete, 45 hours of continuous work, high quality production of 3000 cubic meters of concrete, play a key role for the nuclear island construction smoothly under the establishment of Hanma power, created a historical precedent in China to participate in the construction of the nuclear island mixing station.
3, to carry out system certification. In order to speed up the integration with the international market, on the basis of continuous improvement of total quality management, quality system certification, strict internal audit, strengthening management review, and constantly deepen the effective operation of the quality system. In strengthening quality management at the same time, adhere to the internationalization and the path of sustainable development, the importance of environmental protection, and vigorously promote the implementation of pollution prevention, in-depth and sustained, widely promote clean production, continuously improve the environmental performance, improve the green management system and the pursuit of development and production of green products, so that products get all-round improvement group.
Three, promote enterprises to continuously improve the quality of products, improve the ability and level of service users
Vigorously implement the brand development strategy, the implementation of excellent performance management, actively adopt advanced international standards, promote the enterprise management system, scientific and standardized, with the continuous improvement of product quality, brand service users, continue to promote the "customer satisfaction project".
1. Build alliances with suppliers. In the links of purchasing, always adhere to the "solidarity and win-win cooperation, integrity together" principle, focus on the establishment of strategic alliance and supply unit. The spirit of "equality, friendship and cooperation" principle, based on a comprehensive study of the market situation, choose the products of good quality, high market reputation, excellent brand image, big scale enterprises to establish relations of cooperation, the two sides signed the contract in accordance with the law of supply and demand. In the implementation of the contract, adhere to the principle of cooperation and coordination, timely organization of product warehousing, timely payment of goods, to achieve satisfaction. At the beginning of each year, will organize the Fangyuan group product cooperation conference, invited cooperating units gathered in Fangyuan, advice, carry out exchanges, contact feelings, enhance friendship, strengthen cooperation and good relations to consolidate and establish long-term friendly cooperation and achieve common development, improve product quality good "first pass".
2, win-win development with the user. The user visits several times a year, to carry out in-depth research on the use of our products, customer service service, spare parts supply and marketing situation, listen to the views of users, users timely solve the problems during usage, extending the scope and level of product quality management. In May this year, the organization organized a customer satisfaction survey activities. Responsible for quality management, take the issued "customer satisfaction survey" and "a vote" in the form of survey, satisfaction survey include product quality, service quality, product price, timely delivery, the activities of customer satisfaction questionnaire issued a total of more than 5000 copies of the questionnaire, the use of scientific methods back analysis for the group development strategy adjustment, in close contact with the user group to deepen long-term friendly cooperation between the two sides of the frame, "lianxinqiao". In March 2015, two sets of HZS180D type offshore platform concrete mixing station of Fangyuan group were sent to Fujian, Pingtan to participate in the construction of Pingtan Strait rail cum road bridge. The Strait of Pingtan Tianxinzhou bridge as the bridge of China's first real sense, a total length of 16.34 km, a total of 91 piers, bridge site, harsh natural environment, high winds and waves, tidal water flow needs, obviously, the 6 winds above the average annual number of days over 300 days, the highest period waves up to 9.69 meters. Not only the working environment is bad, but also the project quantity is huge, the construction period is tight, the construction is difficult, and the effective operation time is short, which has great challenge. In order to ensure the smooth development of the work, we installed the service personnel on the platform of simple living in containers, overtime, top typhoon, take showers, day and night, overcome the bad conditions of the construction of more than 40 offshore platforms such as high temperature, the successful completion of the equipment installation and commissioning, ensure project construction started on schedule, highly praised by users.
3. Implement famous brand strategy. Focus on technological innovation and brand building, we put forward the concept of "no person I have, I have gifted, gifted people I changed, become my new", "Seiko secret agents, and a brand" business ideas, through a series of innovative activities, the establishment of a new mechanism, new system, new ideas and new the framework and the new mode of birth, development, lay a solid foundation for the development of. Proposed "as a business owner, everyone is the operator" business philosophy, every employee is the owner of the enterprise, every employee is the development of enterprises, the economic benefits of the creator and promoter of the operating results of the beneficiaries, the workers of the pursuit of life and the future and destiny of enterprises together, enthusiasm and the initiative to inspire all employees to participate in the development of enterprises, the formation of full participation in enterprise management, ningxinjuli is good situation of development plans, the majority of workers in the hitherto unknown sense of crisis and urgency, a sense of responsibility in work, so as to ensure product quality, safeguard the credibility of enterprises, continuous improvement, excellence, create famous brand. Fangyuan group high quality products, good service, excellent brand image, has been praised by users. In February 2016, in the high-speed railway construction, China Railway ten Bureau of a project department to purchase 2 sets of a HZSD120 type mixing station turnkey projects, from the first frame box location settled, site formation, infrastructure construction, equipment installation, commissioning, operation, making the whole line in the beam, just 37 days. 12 days ahead of schedule, creating a record for the fastest in the history of railway construction beam, has been highly praised by China Railway system.
At present, our products all over the country, and exported to more than 100 countries and regions in Southeast Asia, Africa and Europe, for Sutong Bridge, Hangzhou Bay Bridge, Pingtan bridge, the Beijing Shanghai high-speed railway, the West Bank of high-speed railway and Shanghai Nanjing intercity railway, Shijiazhuang Wuhan passenger dedicated railway and Jinan Qingdao intercity railway, Haiyang nuclear power, defense and other key construction projects engineering provides quality service, a group production of concrete mixing station for 4 consecutive years won the "annual China engineering machinery TOP50" award, to create a good social and economic benefits.
"The user needs is people around the goal, Fangyuan group has always been committed to" customer satisfaction ", follow the" wholeheartedly for the user to provide quality services for users to create value, "the fundamental purpose, in close contact with the user, sincere service users, training staff dedication, highly responsible attitude, training, have both ability and political integrity strong technical service team, subjective initiative, stimulate staff's enthusiasm and creativity, motivation to forge ahead, the courage to play, willing to sacrifice work enthusiasm and dedication to build bridges, sincere cooperation, win-win development with customers, to create a hundred years of unremitting efforts, make a" a positive contribution to people due to the revitalization and prosperity, China's construction machinery industry.
