At the end of the year, John Deal returned to the old customers in the Southwest   

Southwest China has been a rather remote and desolate area in China, but it has vast territory and vast market, which has many opportunities for construction machinery enterprises. Therefore, the enterprise will not allow the opportunity to provide excellent service for the users here. Now near the end of the year, John Deal has successfully opened a visit to the old customers in the southwest.

The trip to Sichuan

In November 30th, Deere Company included engineering director from the US, Tianjin factory, and sales and service leaders. A total of ten people came to Sichuan area to understand the user products in detail.

The first visiting user, owner Lee, has now bought three diel products, including two excavators E240 and E360 and a WL53 loader. Li boss said that shortly after the purchase of the Del excavator, the service providers of the manufacturers and distributors came to the site, looked at the vehicle condition and debugged, instructing the driver how to drive skills. At present, the machine is in good condition, and the overall fuel consumption is also reduced by 5% compared with the beginning. Occasionally there is a small leak of oil leakage. However, no matter how far the journey is and how bad the weather is, a phone call service personnel rushed to the scene to solve the problem at the first time, and never delayed the duration of the user.

Li is very satisfied with the timely service, and also recognised the brand from the knowledge of the brand.

The trip to Yunnan

In the next two days, del went to Yunnan to meet and communicate with the users.

The tour boss currently owns Dier's two loader and a excavator, which is particularly satisfied with the performance and condition of the machine. You also said the owner, the construction machinery industry for users, security construction is the first one, if the equipment downtime, related machinery and workers have nothing to do, and this loss is very great, although several sets of equipment fault happened a few times, were given timely treatment, did not affect the construction; dealers not only appreciated was responsible for the daily maintenance work, often arrange service visits to check equipment, make him very assured. It is a great recognition for John Deere Company's visit. It is believed that John Deere Company has such a pragmatic attitude that it will surely produce better quality products in the future.

Another user boss, who recently bought three E240LC excavators. The boss leaves after a friend, recently contacted John Deal, attracted by the high price of John Deal, believe that as the United States senior industry brand, the quality of the trust, so just bought 3 sets, currently on the efficiency in the use of very satisfied with the excellent quality, hope to feel John Deal and excavator in the long-term use.

The user said that although the current domestic infrastructure projects in the trough, but the company as a local industry leading enterprises, the project volume was not reduced, this is because the long-term performance of the project with high quality and won the trust of users; John Deere Company on the quality of the same excellence, believe that John Deere Company can gradually win the trust of users John Deal, the future will buy more of the excavator.

In the current construction machinery market difficult period, John Deere always adhere to listen to the voice of customers concept, one by one to implement user questions, build customer confidence in the brand for the company and acceptance of products, to achieve seamless communication between customers and.

Through this visit, John Deal further promoted the performance of the products in China, successfully close to the customers and understand the customer's needs. All the time, the voice of the customer is the direction of the enterprise, and John Deere is a customer, which is the biggest difference from other brands. In the future, John Deal will continue to continue the quality of service and customer satisfaction as the standard, to pass the care to the users.