The practice of "The Belt and Road": the first time arrived at the scene, Liu workers
The implementation of the "The Belt and Road" strategy in 65 countries, and so far, Liugong has successfully layout of the 62 country markets, and also The Belt and Road "along the way have established distribution outlets, service and parts support site.
So how did Liugong open the overseas market so quickly? These little things come together in small matters. Let's take a look at two examples.
More than 4 hours, more than 20 minutes to solve
In April 3rd this year, 19 am, Oman in Sultan of Muscat, out here for product customer service service of Qin Hao, Xiao Zhihua, still busy with work for the day and the second day work summary. Just arrived in Oman, luggage has not been put down in the Middle East Area Sales Director Yue Yong, a door to receive the dealer's phone, that customers in the hands of a 46 meter concrete pump truck encountered a problem, need to immediately go to solve.
Mr. Yue, who did not have a rest, could have taken the matter to the service engineer, but he asked Qin Hao, the regional manager, and Xiao Zhihua, the after sale service engineer for the concrete product, to drive to the customer site 500 kilometers away.
After more than 4 hours journey, more than 11 o'clock that night arrived at the user site, after a simple listen to the introduction of customers, 3 people separately check equipment, and ultimately determine the problem as they expected. After adjustment, the machine was re tested and the trouble was eliminated. It took more than 4 hours to solve the problem, only more than 20 minutes. But the client applauded the Liugong's behavior of getting to the scene and troubleshooting at the first time.
The cart with maintenance personnel services
Burma Yi Yi Trading Company, as one of Liugong's main agents in Southeast Asia, has a service maintenance Office of 10 people in Inner ratio. It is responsible for the maintenance of more than 200 Liugong equipments in the vicinity of the dozens of kilometers. In February 1st this year, Naypyidaw North Dagon township a use of 5118.8 hours of occurrence of CLG920D excavator bucket rod cylinder oil leakage. Received telephone repair, Wei Mingwang, Harvey, senior Burma young man immediately prepared on the parts of.
However, because the user is located in the remote valley, vehicles stuck unable to move forward at a distance of more than 20 kilometers to the user site. In the face of weighing hundreds of kilograms of bucket cylinder, there are more than 20 kilometers away, you can quickly break the 3 boys. They call to explain the situation to the user, while contact the local villagers hired carts fittings. Just follow the dusty carts, spent a whole day to finish more than 20 kilometers.
In the meantime, in the face of complex terrain carts not moving, they have to hand on the shoulder joint fittings goukan. Arrival of the user site, the 3 guy is with dishevelled hair and a dirty face. They are not tired, in the maintenance conditions are very difficult situation, just hundreds of kilograms of bucket oil cylinder replacement.
Looking at the repaired machine, the users moved their hands and gave thanks again and again: "Liugong has a loyal after-sales service staff who are not afraid of hardships. We have no reason not to choose Liugong machine."."
Naypyidaw's after-sales service office is the epitome of the 15 service outlets of Burma Yi Yi Trading company. Myanmar people long running service customer service in the remote mountainous area local hard, won 70% of the Burma customer trust of Liugong products, make Liugong loaders, excavators, compactors, concrete and other equipment in the China Burma oil pipelines, all Burma optical fiber network and other major projects in Burma play a major role.
Through these two stories, we can understand why Liugong can win the trust of overseas customers so quickly, because they have a dedicated heart.
