Receiving time reference table
The use of Mechanical Engineering (courier company, courier, ZJS express EMS in express, Yuantong Express), the specific time of service is different, the specific time of receipt please refer to the table below (in case of holidays or special circumstances may delay delivery, please refer to the specific engineering machinery house announcement):
Delivery area delivery time of express company
1, ZJS express 2 City 3-4 days
4-5 days in more remote areas
EMS express 1, 2 cities, 3-5 days
4-6 days in remote areas
Express through 1, 2 cities, 3-5 days
4-6 days in more remote areas
Yuantong express 1, 2 cities, 3-4 days
4-5 days in more remote areas
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Distribution exception description
The goods have not been received beyond the time of shipment
1. fill in the wrong information (including the recipient's name, the address of the receiver, the receiver's telephone number, etc.).
Resolvent:
1) if you find beyond the very long time has not yet received the goods, you can go through the express delivery distribution of mechanical engineering to provide the number to the express company website to check the order (courier company will not provide the distribution of the reasons).
ZJS express: http://www.zjs.com.cn/
EMS express: http://www.ems.com.cn/
Through express: http://www.zto.cn/
Tact express: http://www.yto.net.cn/
2) home delivery, Tong, tact: confirmation is indeed above problems appear in the process of delivery, you can contact the customer service hotline 4000-228-168, we will provide you a deal.
3) EMS express: confirmation is indeed in the delivery process of the above problems, you can contact EMS customer service phone (when the area number 11185), ask its customer service personnel for you to modify the receiving information, and re distribution.
2. goods tuotou:
This occurs because the courier company does not contact you before delivery, or your receipt address is not accepted.
Resolvent：
1) home delivery, Tong, tact: if your order is ZJS express for your distribution, so please keep your receipt of mobile phone unblocked, and timely contact customer service hotline 4000-228-168, we will provide you with.
2) EMS express: if your order for EMS express delivery for you, then you can contact EMS customer service phone (when the area number 11185), please arrange for its customer service personnel to arrange for you again.
3.. Your delivery address is beyond the delivery range:
This situation generally only for ZJS express.
Resolvent：
General this express delivery staff will contact you to the distribution of local self provided goods, such as courier companies beyond the time of receipt has yet to contact you, please will feedback to engineering machinery home customer service in a timely manner, we will deal with you in time.
4. may be delayed during the course of transportation due to force majeure:
Delivery delays due to natural factors such as the weather.
Resolvent：
1) in case of major weather changes, the construction machinery home will publish the corresponding announcement at the front notice board. Please pay attention to the delivery delay in time.
2) if you order the goods do encounter weather and other reasons will delay the delivery, please do not worry, and after the resumption of the condition, the courier company will send you as soon as possible.
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Cash on delivery orders cannot be delivered
Because the delivery company may not change the scope of delivery regularly, so there will be a single order, courier company feedback address, can not operate cash on delivery problems.
Solution: if this occurs, the construction machinery home will contact you automatically, confirm the follow-up processing methods.
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EMS no telephone service before express delivery
The EMS express in the distribution without telephone contact with the recipient, but directly to the recipient address distribution, so there will be no tuotou (no address collection), or other people sign on behalf of the.
Solution: if you have not received the goods, please promptly with the local EMS Express Customer Service Center (when the area number 11185) contact inquiries, processing.
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Inspection process
1. check the external packing of logistics:
You need to check the integrity and appearance of the package.
1) the packing is intact: if the packing of the goods is complete, the safety seal of the construction machinery house is not damaged, so you can sign it safely.
2) damaged packaging: such as product packaging for signs of damage, or "mechanical engineering safety seal has been torn, unpacking the suspect, please immediately contact customer service hotline 4000-228-168, customer service will handle in time for you.
2. inspection: the packaging of the product after the inspection is completed, please check the number of goods, appearance, or quantity of the goods is in error, please immediately contact customer service hotline 4000-228-168, customer service will handle in time for you.
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Sign for receipt
1. express company acceptance inspection regulations:
1) ZJS express: may require the first inspection after the receipt, inspection of the satisfaction of the payment.
2) EMS, through, Yuantong Express: you can ask for approval after the first inspection.
2. sign the problem:
1) ZJS express: you can re sign with inspection, or payment (cash on delivery need to be paid in cash, credit card does not support), if the product quality problems, you can reject.
2) EMS, middle pass, tact express: you can ask the delivery personnel to be present, check out the case, confirm the error, and then ask the delivery staff to leave. If the goods are defective, you can reject them directly.
3. sign special note: in order to protect the interests of customers the highest, we reached an agreement with the courier company, after the delivery of goods, you can request to sign after unpacking, but due to the charge of the express company is only to express itself in timeliness, security, so if the courier staff does not let you for inspection, you can contact customer service the center of 4000-228-168 (toll free), we will communicate with the courier for you to solve.
4. after the first shipment receipt of advice: if after the first shipment of orders, such as the problems of goods advise you to sign for the goods, and then call the customer service center to apply for 4000-228-168 (please return the application returns within 48 hours after receipt within), will save you more time if it is cash on delivery in order, you can reject the goods, to order the goods.
Rejection
The delivery of goods, please sign for the goods before the first inspection of the goods, the quantity of the goods, if you find your type and the actual purchase of goods damaged or does not match, the product quality problems, you will be able to reject the goods, and timely issues reflect the engineering machinery home customer service.
Can support the rejection express company: EMS, ZJS, Tong, tact express.
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Reject instructions
You can refuse the following:
1) the quantity of the goods does not correspond with the order you ordered.
2) the goods were damaged in transit.
3) you are not satisfied with the quality of the goods.
Shipping instructions: reject goods you don't have to pay any fees, charges and fees will all express by the construction machinery house for your commitment, you only need to be handed over to the goods delivery staff express company, let the goods back to.
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Rejection process
Commodity inspection:
1. check the external packing of logistics:
You need to check the integrity and appearance of the package.
1) the packing is intact: if the packing of the goods is complete, the safety seal of the construction machinery house is not damaged, so you can sign it safely.
2) damaged packaging: such as product packaging for signs of damage, or "mechanical engineering safety seal has been torn, unpacking the suspect, please immediately contact customer service hotline 4000-228-168, will handle in time for you.
2. commodity inspection:
After the inspection of the outer packing of the goods, please check the appearance and quantity of the goods, or the quantity of the goods is wrong. Please contact the service hotline 4000-228-168 of the construction machinery home immediately, and the customer service will take care of it for you in time.
Handle rejection: you can direct the commodity to the delivery staff (do not pay any fees), let the goods back to the can, in the distribution of staff will be back to the goods, please contact mechanical engineering service hotline 4000-228-168, will reflect the problem to the construction machinery home customer service.
The courier company will return the goods: you rejected the goods, the courier company will return to the construction machinery home for your delivery of the warehouse.
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Subsequent operations are rejected
1) cash on delivery order: if you order for cash on delivery orders, then you can reject immediately after the engineering machinery website to order goods, machinery engineering will be re stocking, delivery to your new order.
2) payment and delivery orders: if your order for payment and delivery orders, then you need to reject the goods returned for your shipping warehouse, a mechanical engineering for you to apply for a refund, the refund process, please click [view].
Remarks：
3) because the courier company is the goods by batch return, so returned home mechanical engineering store time relative to the delivery time may be some delay, please wait patiently, once the goods returned home, mechanical engineering will refund to you as soon as possible.
4) if you need to change the goods, then you can also re order on the site of the construction machinery home, so that the operation can save a certain delivery time.
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Reminder
Commodity selection: please choose carefully before ordering the goods, and carefully check the products and models, select the goods you can be satisfied to sign.
Malicious rejection: repeated malicious rejection of customers, construction machinery home will not be able to provide appropriate services, please forgive me.
